Prosthetics, Hair and Makeup Artist

Miral Experiences; Abu Dhabi; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading company in the leisure industry is seeking a Security Supervisor to manage a team of security personnel. The role involves overseeing daily operations, ensuring compliance with safety regulations, and maintaining high customer service standards. The ideal candidate should possess strong leadership qualities, problem-solving skills, and a commitment to team development. This position offers an opportunity to contribute to a safe and enjoyable environment for guests.

Qualifications

• At least 2 years of experience in a supervisory role within hospitality/leisure.
• Fluent in English (reading, writing, speaking).

Responsibilities

• Manages a team of security colleagues and oversees daily operations.
• Handles guest complaints and ensures high customer service standards.
• Coordinates training and development for security staff.

Skills

Customer Service

Problem Solving

Leadership

Time Management

Teamwork

Education

Higher Secondary education or equivalent

Tools

MS Office

Job description

Job Description

• Manages a team of external company security colleagues, including their daily attendance, grooming, coaching, appraisals, and personal development plans.
• Compiles duty schedules for their area on a monthly basis, ensuring that annual leave plans support operational readiness and sufficient time off for colleagues.
• Plans, books, and delivers on- and off-job training as required to ensure high service standards and security colleague development.
• Openly communicates appropriate and useful information through various channels, including department meetings and briefings.
• Motivates colleagues through effective implementation of incentive, recognition, and rewards programs.
• Ensures departmental policies, procedures, and performance standards are implemented and maintained throughout their area.
• Reviews and updates departmental policies, procedures, and performance standards to ensure high customer service levels.
• Resolves service delivery defects, identifies trends, and shares observations and suggestions with their manager.
• Reviews satisfaction results for their areas, identifies trends, and shares observations and suggestions with their manager.
• Ensures the accuracy of checklists and records, analyzing them for improvements.
• Ensures their area meets financial targets by tracking expenditures and revenue, taking appropriate actions as needed.
• Coordinates inventory and stock-taking activities, maintaining sufficient stock and reducing loss/wastage.
• Participates in daily operations alongside colleagues, setting a positive example.
• Fosters a harmonious atmosphere among colleagues and promotes team activities.
• Responds to security breaches, incidents, and emergencies, taking corrective actions and ensuring proper investigation, recording, and reporting.
• Monitors and manages customer service standards offered by security colleagues to meet and exceed guest expectations.
• Handles guest complaints effectively and provides immediate solutions to meet company standards.
• Ensures criminal activities do not disrupt organizational operations.
• Schedules breaks and rotations fairly to increase productivity and maintain colleagues' well-being.
• Organizes zonal evacuation drills in leisure facilities, creating reports to identify areas for improvement.
• Monitors security system performance (e.g., CCTV, access control) and reports irregularities.
• Oversees daily security operations.
• Liaises with authorities such as police and civil defense for communication and relationship management.
• Interviews security colleagues prior to assignment in leisure facilities, coordinating with security service providers.
• Enforces compliance with UAE laws, health, safety, and environmental policies, reporting concerns to management.
• Manages emergency situations to minimize damage, loss, or injury.
• Communicates relevant information to colleagues to improve internal communication.
• Coaches, disciplines, and provides constructive feedback to motivate and improve performance.
• Ensures colleagues abide by rules and safety measures at all times.
• Prepares the leisure facility to be safe and operational before opening to guests and ensures it is secured after hours.
• Schedules and conducts inventory and asset checks, reporting irregularities.
• Participates in company communications such as briefs and meetings to ensure effective information flow.
• Conducts rounds and reports irregularities within the park premises.
• Attends and facilitates VIP guest services, informing management as needed.
• Conducts training for other departmental colleagues if required.
• Performs random spot checks in coordination with relevant departments.
• Handles lost and found property, ensuring its safekeeping and proper disposal as per policy.
• Maintains effective communication and coordination with all departments.
• Prepares and forwards daily security reports to the line manager and relevant personnel.

Essential:

• Higher Secondary education or equivalent.
• At least 2 years of experience in a supervisory role within the hospitality/leisure industry.
• Strong customer service skills.
• Problem-solving abilities.
• Proficiency in MS Office.
• Leadership qualities.
• Team-oriented mindset.
• Effective time management.
• Ability to deal with complexity.
• Fluent in English (reading, writing, speaking).
• Experience in incident investigation and reporting.