VIP Waiter/Waitress

Five Hotels and Resorts; Dubai; On-site; AED 30,000 - 45,000; Full time

Job summary

Join a vibrant Food and Beverage Team as a VIP Waiter/Waitress at a leading hospitality destination in Dubai. Deliver exceptional guest experiences, enhance customer satisfaction, and work in a dynamic environment that promotes career growth. Ideal candidates have strong communication skills and a proactive attitude.

Qualifications

• 1-2 years of experience in a Luxury Hotel environment as a VIP Waiter/Waitress preferred.
• Excellent verbal and written communication skills in English; additional languages are a plus.

Responsibilities

• Greet VIP Guests warmly, ensuring a sensational journey.
• Accurately take and deliver food and beverage orders, considering dietary requirements.
• Uphold FIVE’s high standards by providing personalized service.

Skills

Communication

Leadership

Organisational

Problem Solving

Job description

A Driven Self-Starter with Excellent Communication, Leadership, and Organisational Skills. An Astute Creative and Critical Thinker capable of Conceptualising and Implementing Innovative Solutions in a Fast-Paced Environment. Detail-oriented with a proactive approach and a 'Can-Do!' Attitude, coupled with Ownership, makes you a motivated go-getter.

Your Outgoing and Approachable Nature allows seamless connection with ‘FIVERs’ and key Stakeholders, ensuring a memorable journey at FIVE. Join our Food and Beverage Team as a VIP Waiter/Waitress to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Unlock your potential in a vibrant environment that elevates your career!

What We’re Looking For

• 1-2 years of experience in a Luxury Hotel environment as a VIP Waiter/Waitress is preferred.
• Professional, polished appearance adhering to FIVE’s Grooming Standards.
• Flexibility to work various shifts, including weekends and holidays.
• Welcoming, enthusiastic energy to create a sensational guest experience.
• Engaging conversationalist with lively discussions.
• Proactive with a keen eye for detail, ensuring operational excellence.
• Excellent verbal and written communication skills in English; additional languages are a plus.
• Creative problem-solving skills and ownership of duties.
• Ability to enhance customer satisfaction and drive profitability.
• Visionary thinking aligned with the ‘FIVE-Styled’ approach.
• Hands-on attitude with a positive, 'Can-Do!' spirit.

Key Responsibilities

• Greet VIP Guests warmly, ensuring a sensational journey.
• Proactively remember guest preferences and maintain detailed guest history records.
• Accurately take and deliver food and beverage orders, considering dietary requirements.
• Recommend menu items based on guest preferences and ingredient availability.
• Uphold FIVE’s high standards by providing personalized service.
• Ensure seamless dining experiences, anticipating guest needs and fulfilling requests.
• Maintain comprehensive knowledge of FIVE’s destinations, concepts, menus, and events.
• Take ownership of guest concerns, responding promptly and escalating when necessary.
• Process billing and payments efficiently, adhering to control procedures.
• Collaborate with the team to maximize guest satisfaction and service quality.
• Assist with table setup and maintain cleanliness and atmosphere.
• Follow hygiene and safety standards diligently.
• Upsell and promote services and promotions to enhance guest experience and revenue.
• Support in event setup, execution, and breakdown.
• Participate in team meetings and training to improve skills.
• Contribute to the vibrant atmosphere and celebrate FIVE’s culinary offerings and entertainment.

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