Auditor

BSI; Abu Dhabi; On-site; AED 60,000 - 100,000; Full time

Job summary

An established luxury jewelry brand is seeking a dynamic Store Director for its new location in Abu Dhabi. In this pivotal role, you will lead a dedicated team to achieve commercial targets while delivering exceptional customer experiences. Your entrepreneurial spirit and commercial mindset will drive innovative sales strategies and enhance brand presence in the local market. This position offers a unique opportunity to shape the store's operations and contribute to the brand's growth in a vibrant and multicultural environment. If you are passionate about luxury retail and have a proven track record in management, this role is perfect for you.

Benefits

Employee discounts

Health insurance

Professional development opportunities

Flexible working hours

Qualifications

• Proven sales results and achievement of business objectives.
• Experience in managing a team and store operations.
• Ability to analyze data and produce reports.

Responsibilities

• Achieve and exceed business goals through innovative sales strategies.
• Manage recruitment, training, and performance of the team.
• Ensure compliance with brand guidelines and store operations.

Skills

Senior retail management experience

Sales strategies

Customer service

Team management

Data analysis

Communication skills

Negotiation skills

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Modern Designer Jeweler. With these three words that he chose himself, Fred Samuel delivered in 1936 the quintessence of Maison FRED. Infused with his constant joie de vivre and a creative audacity that challenged the traditional codes of jewelry, his jewelry became the signature of an unprecedented informal glamor and a sparkling casual elegance. The philosophy of its founder still continues to make the heart of Maison FRED beat and animates each of its collections.

In 1995, FRED joined the LVMH group and is today part of its Watches & Jewelry Division.

The employees of Maison FRED are the daily ambassadors of the spirit inherited from the founder of the House : Joy of living, Freedom and Light of the Riviera. The House is going through a period of strong development where entrepreneurial spirit, energy and customer relations are necessary.

Maison Fred is looking for a Store Director for its new opening in Abu Dhabi. As Store Director, you will play an essential role in achieving the store's commercial targets and will lead a team.

Your missions will include :

• Effectively manage the team to achieve sales targets
• Pro-actively manage the store to ensure both short and long-term goals are achieved
• Provide and maintain a high level of customer service resulting in a positive brand experience and repeat sales
• To protect, grow and always positively portray the image of the brand being a key ambassador of Fred

Job Responsibilities

• Achieve and exceed business goals through disruptive sales strategies
• Promote the store through multi-media channels adhering to brand guidelines and effectively engage with clients through digital activity
• Implement marketing and brand strategy at store level, ensuring events and initiatives are deployed effectively
• Actively develop the customer base through CRM activities, events and marketing initiatives in collaboration with the Marketing team
• Collect and share internally the feedback from clients regarding our new selling approach and refine the concept
• Build a network of local clients raising awareness of the store and brand
• Stay aware of competition trends
• Maintain exceptional store presentation and visual merchandising to maximize sales opportunity and raise brand image
• Produce and implement a quality improvement plan to continuously develop store practices and customer service levels
• Manage relationships and negotiations with store suppliers, agencies and central management
• Create close and efficient links with the department store management team

Develop the Fred Samuel attitude within the Store :

• Manage recruitment and inductions. Motivate, coach and train the team in enhancing clients shopping experience in the store by building a collaborative and conducive working environment for the team.
• Manage all daily retail duties relating to store operation including management of reporting on financials and sales performance to head office
• Achieve and maintain mystery shopper targets
• Implement brand training plans and support the development of brand knowledge within the team
• Engage a local networking to make the brand shine locally, be a local brand representative according to the guidelines sent by Paris HQ
• Conduct annual and mid-year appraisal reviews with team to monitor ongoing performance
• Plan and manage staff rota's, overtime, holidays and monitoring sickness and reporting on a frequent basis
• Support, adhere to and implement HR policies and procedures.

Store Operations :

• Report any stock or security issues, and fraudulent activity to the relevant members of Management
• Open and close store and ensure all team members are aware of, and follow the security procedures to ensure minimum security risk
• Implement and promote effective working practices resulting in a safe and efficient working environment
• Ensure compliance with brand guidelines, i.e., merchandising.
• Ensure accounting procedures are followed and reported timely and accurately
• Follow finance policies and regulations in relation to cash payments and VAT refund claims
• Management and administration of internal till and stock systems
• Ensure compliance with Health and Safety regulations
• Ensure proper inventory mix and stock availability to meet the needs of the store location and clientele
• Provide in-store aftersales service working with the aftersales teams to achieve a high level of customer service and satisfaction.

Profile

Qualifications, Experience and Skills Required :

• Professional Experience : Senior retail management experience in a similar or luxury industry; Proven sales results and achievement of business / brand objectives; Proven experience of effectively managing a team including performance management; Previous knowledge and experience in store operations; Experience in analysing data and producing reports
• Profile : Commercial mindset with entrepreneurial spirit and well connected within local networks, result-oriented, creative and innovative; Excellent level of English mandatory, Arabic preferred; Ability to work in a multicultural and dynamic environment; Customer focused, able to handle customer complaints and queries professionally; Adapt easily to changes and bring new ideas and solutions; Excellent communication, interpersonal and negotiation skills; Attention to detail, visual merchandising flair; Leadership skills with strong ability to influence and develop a passionate team; Commitment to driving client loyalty through exceptional customer service standards; Ability to contribute to retail business development; Flexibility to work varied hours; Proficient in Microsoft Office.