Customer Experience Specialist Arabic Speaker - Zahia

Tesla; Dubai; On-site; AED 40,000 - 80,000; Full time

Job summary

An innovative company is seeking a Sales Customer Experience Specialist to enhance customer engagement and drive sales growth. In this role, you'll be the face of the brand, responsible for capturing leads and guiding customers through a seamless sales journey. Your passion for sustainable energy and excellent interpersonal skills will be vital in creating meaningful connections with potential customers. Join a dynamic team that values collaboration and customer satisfaction, and play a pivotal role in accelerating the transition to sustainable energy while achieving sales targets. This is an exciting opportunity to contribute to a forward-thinking organization.

Qualifications

• Excellent interpersonal skills to build rapport with customers.
• Strong knowledge of Tesla's vehicles and energy solutions.

Responsibilities

• Engage with customers to identify leads and create a pipeline.
• Provide exceptional customer service and manage lead data.

Skills

Interpersonal Skills

Customer Engagement

Sales Strategies

CRM Management

Organizational Skills

Product Knowledge

Tools

CRM Systems

Job description

What To Expect
As a Sales Customer Experience Specialist at Tesla, you will be the face of our brand, responsible for engaging with potential customers, capturing leads, and guiding them through a seamless sales journey. As a crucial member of our dynamic team, you will play a pivotal role in shaping the success of our business by creating meaningful connections and driving sales growth through effective lead generation strategies. You are driven by Tesla's mission to accelerate the world’s transition to sustainable energy. You will work closely and flexibly with the sales and delivery team, demonstrating a one-team mentality to achieve sales and delivery targets.

What You'll Do

1. Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture.
2. Provide exceptional customer service by understanding customer needs, answering questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience.
3. Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities.
4. Manage and organize captured lead data efficiently, maintaining accuracy and completeness in CRM systems. Regularly update customer profiles with relevant information obtained during interactions.
5. Build value for customers by understanding their requirements, presenting our vehicles, and effectively communicating the value proposition to drive conversion.
6. Collaborate with sales teams and other relevant departments to align strategies, share insights, and contribute to the overall improvement of lead capture, sales processes, and product propositions.
7. Maintain a positive and professional attitude at all times, providing an excellent customer experience that reflects Tesla's values.

What You'll Bring

1. Excellent interpersonal skills with a natural ability to build rapport and engage with customers.
2. Strong knowledge of Tesla's products, including vehicles, solar panels, and energy storage solutions.
3. Ability to communicate information in an easy-to-understand manner.
4. Proven track record of delivering excellent customer experiences.
5. Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
6. Flexibility to work on weekends and evenings as required.
7. A passion for Tesla's mission to accelerate the world's transition to sustainable energy.

Join the mission, apply today.

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