Technical Support Engineer

Sisco Jobs; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading company in Dubai is seeking a dedicated Technical Support Engineer to join their IT team. The ideal candidate will have a strong technical background in hardware, software, and networking, along with relevant experience. Responsibilities include providing first-line support, troubleshooting issues, and maintaining documentation. This role offers the opportunity to work in a dynamic environment and stay updated with the latest technologies.

Qualifications

• At least 3 years of relevant experience in IT support.
• Solid technical background in computer hardware, software, and networking.

Responsibilities

• Install, configure, and maintain computer hardware and software.
• Diagnose and troubleshoot technical issues.
• Provide prompt customer feedback and maintain documentation.

Skills

Technical Support

Networking

Customer Service

Education

Diploma in Computer Science

Degree in Computer Science

Job description

Industry : Information Technology, Telecommunications

Job Description :

We are seeking a dedicated and knowledgeable Technical Support Engineer to join our IT team. The ideal candidate will have a solid technical background in computer hardware, software, and networking systems, with a diploma or degree in computer science or a related field and at least 3 years of relevant experience. As a Technical Support Engineer, you will provide first-line support to our clients and internal users, ensuring the smooth operation of our computer systems and resolving any technical issues that arise.

Main Responsibilities :

• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Diagnose and troubleshoot technical issues, including network configuration and system malfunctions.
• Provide prompt and accurate customer feedback, ensuring high levels of customer service.
• Prepare and maintain technical documentation, including incident reports and solutions logs.
• Monitor and maintain computer systems and networks, ensuring security and efficiency.
• Train users on new systems, software, and best practices in IT security.
• Coordinate with internal departments to improve IT support processes and user satisfaction.
• Stay updated with the latest technologies and advancements in computer hardware and networking.

Technical Support Engineer • Dubai, Dubai, United Arab Emirates