Customer Service - Donor Support Technician

CSL Plasma Inc.; Maryland; On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a Donor Support Technician to join their team. In this vital role, you will prepare donors and equipment for the pheresis process, ensuring a safe and efficient environment. You will monitor the process, respond to alarms, and maintain accurate records while upholding confidentiality. This position requires strong customer service skills and the ability to perform basic math calculations. Join a dedicated team that plays a crucial role in supporting individuals with rare and serious diseases. If you are passionate about making a difference and thrive in a fast-paced environment, this opportunity is for you.

Qualifications

• Minimum of 3 months experience in a medical or health provider environment.
• Ability to perform basic math calculations.

Responsibilities

• Prepare donors and equipment for the pheresis process.
• Monitor donors during the pheresis process and respond to alarms.
• Maintain confidentiality of all personnel and donor information.

Skills

Customer Service

Basic Math Calculations

Bilingual Skills

Education

High School Diploma or Equivalent

Tools

Personal Digital Assistant (PDA)

Job description

Customer Service - Donor Support Technician

Customer Service - Donor Support Technician

Locations: Americas, US-MD, Hagerstown 174, CSL Plasma
Time Type: Part time
Posted on: Offerta pubblicata ieri
Job Requisition ID: R-252055

The Opportunity

Responsible for preparing the donor, donor area and equipment for the pheresis processors. You will report to the Assistant Center Manager.

The Role

• Prepares the autopheresis machine for the pheresis process.
• Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
• Disconnect the donor when the process is complete.
• Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
• Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
• Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
• Understand the policies and procedures associated with hyper immune programs at the center if applicable.
• Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
• Maintain confidentiality of all personnel, donor and center information.
• May be cross-trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Perform job-related duties as assigned.

Your skills and experience

Education

High school diploma or equivalent required.

Experience

• Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience.
• Will perform basic math calculations.

Working Conditions

(Physical & mental requirements)

• Understand, remember and apply oral and/or written instructions.
• Understand and follow basic instructions and guidelines.
• Must be able to see and speak with customers and observe equipment operation.
• Occasionally perform tasks while standing and walking up to 100% of time.
• Reach, bend, kneel and have high level of manual dexterity.
• Occasionally be required to lift and carry up to 25 pounds.
• Fast paced environment with frequent interruptions.
• Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens. Required to wear Personal Protective Equipment while performing specific tasks or in certain areas.
• Required to work overtime and extended hours to support center operational needs.

Our Benefits

For more information on CSL Plasma benefits visit CSL Benefits.

About CSL Plasma

CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma.

We want CSL to reflect the world around us

As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion at CSL.

Do work that matters at CSL Plasma!

Equal Opportunity Employer

CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please click here.