E-commerce Specialist - Fashion

As an E-commerce Specialist, you will be responsible for online sales strategies, conducting digital sales and conversions on marketplaces/platforms. The role involves managing and executing various aspects of online sales, from creating and updating product listings to analyzing customer behavior and developing strategies to increase conversion rates.

KEY ACCOUNTABILITIES:

• Resolve customer issues and comments in a timely and satisfactory manner, ensuring high levels of customer satisfaction and retention.
• Develop, monitor, write, and update product contents in eCommerce portals or websites; work with product management and sales teams to develop the eCommerce platform.
• Lead the deployment of eCommerce initiatives.
• Drive innovation networks by coordinating with resellers to create fit-for-channel product mixes.
• Work closely with marketing to ensure successful delivery of business agendas.
• Lead initiatives aimed at driving top-line growth, enhancing consumer experience, and increasing operating efficiency and/or profitability.
• Create end-to-end relationships with suppliers and customers.
• Collaborate internally with supply chain and marketing management to define priorities and operational goals according to brand needs.
• Regularly audit metrics to drive quality of the vendor experience and meet targets.
• Assist in business support based on financial analysis and reporting to identify areas of opportunity for growth.
• Manage the launch of new products and improve product discoverability.
• Support process improvement and operational excellence within our vendor community by reducing costs, defects, and lead times while increasing innovation.
• Support the creation of high-quality website content (product descriptions, listings, images, and videos).
• Drive customer satisfaction by monitoring customer returns and evaluating ways to reduce them.

EXPERIENCE & QUALIFICATION:

• Bachelor’s degree in marketing, MBA, or equivalent degree.
• Minimum 1-3 years of experience in a relevant field, preferably marketing and e-commerce.

SKILLS, KNOWLEDGE & ABILITIES:

• Job Specific: Knowledge of e-Commerce Platforms.
• Strong analytical abilities to evaluate potential clients, assess market trends, and make data-driven decisions.
• Negotiation skills to secure favorable terms and conditions with clients.
• Generic Skills: Fluency in English is essential; proficiency in Arabic is a plus for effective communication with local stakeholders.
• Excellent verbal and written communication skills.
• Strong presentation skills.
• Strategic thinker with the ability to analyze market dynamics, identify opportunities, and propose effective strategies.
• Ability to work collaboratively within cross-functional teams and foster positive relationships with internal and external stakeholders.