E Commerce Expert

Rivoli Group; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

An established industry player is on the lookout for a skilled E-Commerce Manager to spearhead their online sales and presence. This role involves leading the development and execution of e-commerce strategies, optimizing website performance, and managing customer service operations. The ideal candidate will leverage data analytics to inform decision-making, ensuring a seamless user experience while maximizing sales potential. If you're passionate about e-commerce and ready to drive growth in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Proven experience in e-commerce management with a focus on strategy and operations.
• Strong analytical skills to drive data-driven decision-making.

Responsibilities

• Lead e-commerce strategy and oversee website management and optimization.
• Utilize analytics to enhance performance and customer acquisition.

Skills

E-commerce Strategy Development

Data Analysis

Customer Service Management

Market Research

Website Management

Promotions and Pricing Strategy

Vendor Management

Tools

Analytics Tools

Job description

We are seeking an experienced E-Commerce Manager to oversee the development, execution, and optimization of our online sales and presence. The ideal candidate will be responsible for managing all aspects of our e-commerce operations including web design, market research, analytics, marketing strategy, and customer service.

Essential Requirements

Key Responsibilities:

1. E-commerce Strategy Development: Lead the creation and execution of strategic e-commerce initiatives that align with the company’s overall objectives, driving profitable growth.
2. Website Management and Optimization: Take full ownership of the website’s operational capabilities, including aesthetics, functionality, and content, ensuring a seamless, engaging, and efficient user experience.
3. Data-Driven Performance Analysis: Utilize advanced analytics to analyse each point in the growth marketing funnel, test and implement winning strategies to acquire and convert new eCommerce and subscription customers.
4. Third-Party Integrations: Leverage analytics tools to monitor key performance indicators (KPIs) such as click-through rates, bounce rates, and customer retention rates, and use this data to make informed decisions that optimize website performance and refine marketing and site strategies.
5. Operations: Manage day-to-day operations and develop, maintain operational procedures for the e-commerce activities, including order management, customer service, and fulfilment, ensuring alignment with business operations.
6. Product Management: Oversee the online product catalogue, ensuring it is reflective of the brand, aligned with market demand, and effectively promoted to maximize sales potential.
7. Promotions & Pricing: Manage product promotions and pricing strategies to align with inventory and sales objectives, including the introduction of new products and the phasing out of underperformers.
8. Customer Experience and Service Management: Handle customer service escalations, providing solutions for complex customer service issues that arise from online transactions.
9. Technical and Security Oversight: Ensure that the e-commerce platform is robust, secure, and compliant with all relevant regulations, safeguarding customer information and company data.
10. Vendor and Partner Management: Manage relationships with external vendors and technology partners to ensure they meet the needs of the business, negotiating contracts that favour the company’s interests.
11. Innovation and Market Adaptation: Stay abreast of emerging e-commerce trends and technologies, adapting and innovating the company’s approach to maintain a competitive edge in the market.

We request that candidates send their CV as a Microsoft Word document where possible.