Dynamics 365 Functional Consultant CRM

Dynamics Solution; United Arab Emirates; On-site; AED 80,000 - 160,000; Full time

Job summary

An established industry player is seeking a skilled Functional Consultant to lead Dynamics 365 CRM implementations. In this role, you'll engage with clients to gather requirements, design solutions, and provide training and support throughout the implementation process. Your expertise in CRM processes and ability to communicate complex concepts will be crucial as you collaborate with technical teams to ensure successful project outcomes. This position offers an exciting opportunity to work with cutting-edge technology in a dynamic environment, making a significant impact on client satisfaction and business efficiency.

Qualifications

• 4+ years of experience implementing Dynamics 365 CRM solutions.
• Strong understanding of CRM processes and principles.

Responsibilities

• Conduct workshops to gather requirements and provide process improvement recommendations.
• Design and configure Dynamics 365 CRM modules for clients.

Skills

Functional Consulting

Business Process Analysis

Communication Skills

Customer Relationship Management

Dynamics 365 CRM Configuration

Azure AI/ML

Azure IoT Platform

Team Collaboration

Education

Bachelor's in Business Administration

Bachelor's in Marketing

Bachelor's in Computer Application

Tools

Dynamics 365 CRM

Power Platform

Power BI

Job description

Bachelors in Computer Application (Computers)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

Responsibilities:

• Functional Consulting on Dynamics 365 CRM in the role of Functional Consultant/Business Analyst at least three large, end-to-end MSCRM implementations that include complex functionality, more than one module of Dynamics 365 CRM (Sales/Service/Marketing/Field Service).
• Conduct workshops with clients to gather requirements, identify gaps, and provide recommendations for business process improvements.
• Design and configure Dynamics 365 CRM modules, including Sales, Marketing, Customer Service, and Field Service.
• Provide guidance and support to clients during the implementation process, including training and troubleshooting.
• Develop functional specifications and design documents for customizations and integrations.
• Collaborate with technical consultants to ensure functional requirements are translated into technical designs.
• Experience in Azure AI/ML, Azure IoT platform, and Virtual Agent is highly preferable.
• Customize CRM systems using extensions, customizations, and integrations with other systems.
• Work closely with technical and functional teams to ensure the successful implementation of solutions.
• Provide support to clients during testing and go-live phases.
• Keep up-to-date with the latest industry developments and product updates related to Dynamics 365 CRM.

Requirements:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 4 years of experience in implementing Dynamics 365 CRM solutions.
• Strong understanding of Customer Relationship Management processes and principles.
• Ability to conduct business process analysis and translate requirements into functional specifications.
• Experience in configuring Dynamics 365 CRM modules, including Sales, Marketing, Customer Service, and Field Service.
• Strong communication skills, both written and verbal, with the ability to communicate complex technical concepts to non-technical stakeholders.
• Ability to work independently and in a team environment.
• Knowledge of Power Platform, Power BI, and related Microsoft technologies is a plus.
• Microsoft Dynamics 365 certifications in Customer Engagement, Sales, Marketing, or related areas are preferred.