Dynamics 365 Customer Engagement Developer

Radiant Digital Solutions; Dubai; On-site; AED 420,000 - 660,000; Full time

Job summary

Radiant Digital Solutions LLC seeks a seasoned Dynamics 365/Dataverse expert to lead technical delivery for multiple customer service implementations in a Dubai setting. You will architect solutions across model-driven apps, plugins, and Power Automate, with a strong emphasis on data integrity and security.

Ideal candidates bring 7+ years of hands-on experience, PL-400 or PL-600 certifications, and success delivering in multi-vendor environments with ALM via Azure DevOps.

Qualifications

• 7+ years on Dynamics 365 / Dataverse with at least two end-to-end CS implementations as technical lead
• Hands-on across stack: model-driven apps, plugins/Custom APIs (C#), Power Automate, PCF/JavaScript web resources
• Dataverse security model (business units, teams, roles)
• Integration design through Azure API Management: OIDC/UAE PASS-style identity, REST/OData
• Data migration into Dataverse (SSIS/KingswaySoft or equivalent)
• Certification: PL-400 Power Platform Developer; PL-600 Solution Architect or MB-230 Customer Service strongly preferred
• Arabic/English bilingual UI and data (RTL, language packs)

Responsibilities

• Lead technical delivery on Dynamics 365/Dataverse projects.
• Design and implement integration patterns using REST/OData and Azure API Management.
• Mentor teams across multi-vendor environments and manage ALM pipelines in Azure DevOps.

Skills

Dynamics 365 / Dataverse

End-to-end CS implementations

C# / Plugins

Power Automate

PCF / JavaScript

Dataverse security

ALM / Azure DevOps

Azure API Management

REST / OData

Data migration

KingswaySoft

Education

PL-400 Power Platform Developer

PL-600 Solution Architect

MB-230 Customer Service

Tools

SSIS

KingswaySoft

Job description

*** NOTE: Arabic and English Language is Mandatory***

• 7+ years on Dynamics 365 / Dataverse, with at least two end-to-end Customer Service implementations as technical lead (cases, queues, unified routing, SLA KPIs, knowledge base, Customer Voice surveys)
• Hands-on across the stack: model-driven apps, plugins/Custom APIs (C#), Power Automate, PCF/JavaScript web resources, Dataverse security model (business units, teams, roles)
• Solution-layering and ALM in a multi-vendor environment: managed solutions, publisher conventions, Azure DevOps pipelines, environment strategy , able to build on another vendors base solution without breaking it
• Integration design through Azure API Management: OIDC/UAE PASS-style identity, REST/OData, async patterns, contract testing against third-party releases
• Data migration into Dataverse (SSIS/KingswaySoft or equivalent), including migration from on-premises Dynamics
• Certification: PL-400 Power Platform Developer; PL-600 Solution Architect or MB-230 Customer Service strongly preferred
• Arabic/English bilingual UI and data (RTL, language packs, translated option sets)