Dynamics 365 CE Lead Consultant

Black Pen Recruitment; Dubai; Hybrid; AED 200,000 - 300,000; Full time

Job summary

A leading technology consultancy is seeking a seasoned professional to deliver Microsoft Dynamics 365 solutions in a hybrid environment. The role includes organizing client workshops, leading solution designs, and ensuring project deliveries while exceeding expectations. Candidates should have significant experience with CRM systems and strong communication skills, alongside a degree in computing or business. Competitive salary and relocation support provided.

Benefits

Competitive salary

Private and medical insurance

Relocation support

Qualifications

• At least 12 years of hands-on experience in CRM configuration and development.
• Experience with 5+ end-to-end D365 CE implementations.
• Strong functional knowledge of Microsoft Dynamics CRM across various industries.

Responsibilities

• Organize and manage workshops and requirement sessions.
• Lead solution design and create documentation.
• Ensure successful project delivery on time and budget.

Skills

Confidence in abilities

Ability to work independently

Professional demeanor

Effective time and task management

Creative problem-solving skills

Good communication skills

Focus on client satisfaction

Education

University degree in computing or business

Microsoft Dynamics CRM Certifications

Tools

Microsoft Dynamics CRM

Power Platform (Power Apps, Automate, etc.)

Job description

Our client is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organizations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft 365, Azure, and the Microsoft Dynamics 365 (D365) software line, including ERP and Customer Engagement (CE) solutions.

Role Overview

This role is central to our client's delivery of Microsoft Dynamics 365 solutions. It offers a dynamic and exciting opportunity to join a rapidly growing business area within an established, market-leading global firm.

Job Location: Sliema, Malta

Work Type: Hybrid

Job Type: Full-time Permanent

Working Hours: GMT +1

Salary: Base Benefits (Paid in Euros)

Relocation: VISA & Relocation Package Included

Requirements

• Confidence in abilities and ability to demonstrate this in front of clients
• Ability to work independently and in a team
• Professional demeanor
• Effective time and task management
• Clear and calm thinking under pressure
• Creative problem-solving skills
• Focus on client satisfaction
• Desire to learn and incorporate new technologies
• Good communication skills
• University degree in computing or business
• Microsoft Dynamics CRM Certifications (highly desirable)
• Strong functional knowledge of Microsoft Dynamics CRM across various industries
• At least 12 years of hands-on experience in CRM configuration and development
• Experience with 5+ end-to-end D365 CE implementations
• Experience with presales activities
• Experience in hiring and mentoring team members
• Knowledge of Power Platform (Power Apps, Automate, Virtual Agents, Power BI)
• Understanding of Dynamics 365 Common Data Model and customizations
• Familiarity with industry accelerators and add-ons
• Ability to guide clients through digital transformation
• Experience in software delivery consultancy roles
• Familiarity with waterfall, agile, and DevOps methodologies
• Business requirement analysis skills
• Project documentation experience
• Business process mapping and modeling skills

Responsibilities

• Organize and manage workshops and requirement sessions
• Gather requirements and define project deliverables
• Collaborate with team members and Solution Architect
• Lead solution design and create documentation
• Provide consulting and ensure best practices
• Develop high-quality client solutions and documentation
• Ensure successful project delivery on time and budget
• Build demos and proof of concepts
• Create industry-specific solutions and templates
• Exceed client expectations in knowledge and professionalism
• Identify and mitigate project risks
• Provide progress updates
• Support practice development activities
• Support people management and development
• Complete internal processes and training
• Work proactively and support additional duties as needed
• Represent the client professionally
• Stay informed about product roadmaps and future releases
• Identify upselling opportunities and promote company capabilities
• Adhere to information security policies

Microsoft Business Solutions Overview

Our client values your long-term development, offering training, mobility, and community activities. They foster an environment of respect and contribution, encouraging you to be yourself and act as a role model. The package includes a competitive salary, allowances, certifications, private and medical insurance, and relocation support. They look forward to welcoming you and supporting your growth.