Hotel F&B Attendant — Guest Experience & Upsell

IHG Hotels & Resorts; Dubai Emirate; On-site; AED 33,000 - 47,000; Full time

Benefits offered by this job

Competitive salary and benefits

Job summary

Holiday Inn & Suites Dubai Science Park is seeking a service‑oriented Food & Beverage Attendant to join our guest‑focused team. The role supports efficient service, maintains brand standards, and helps deliver memorable experiences in a vibrant hotel environment.

You will deliver warm, professional service, handle beverages, and assist with mise en place while building guest relationships. Minimum 1–2 years in F&B with strong communication and cash handling basics are required.

Qualifications

• 1-2 years of experience in Food & Beverage service, preferably in a hotel environment.
• Good knowledge of food and beverage service standards and guest service practices.
• Strong communication and interpersonal skills.
• Ability to work efficiently in a fast-paced environment and under pressure.
• Customer-focused with a positive and professional attitude.
• Basic knowledge of cash handling and point-of-sale (POS) systems.
• Flexible to work shifts, weekends, and public holidays.

Responsibilities

• Deliver exceptional Holiday Inn service standards by providing warm, professional, and personalized experiences to all guests while upholding the brand values.
• Ensure efficient food and beverage operations, including timely service, complete mise en place, coordination with the kitchen team, and adherence to service standards.
• Ensure all beverages are concocted according to standard recipes and maintain beverage cost at the percentage detailed in the budget or as instructed by the Outlet Manager or Assistant Manager.
• Build strong guest relationships by recognizing VIP and returning guests, addressing requests promptly, and resolving concerns professionally.
• Drive revenue and cost control through active upselling, accurate cash handling, inventory monitoring, stock control, and adherence to beverage cost targets.
• Lead and support team members by ensuring compliance with service procedures, providing guidance, and promoting continuous improvement.
• Maintain compliance with IHG policies, health and safety regulations, emergency procedures, and environmental sustainability practices.
• Report any health or safety hazards, faults, repairs, cleaning needs and accidents to your Supervisor or the Manager on Duty and record on the appropriate Accident Report form immediately following accident.
• Safeguard hotel assets and information by ensuring proper equipment use, reporting maintenance or safety issues, maintaining confidentiality, and completing all assigned duties and handovers effectively.

Skills

Food & Beverage service

Communication skills

Interpersonal skills

Ability to work under pressure

Customer-focused

POS knowledge

Tools

POS systems

Job description

Holiday Inn & Suites Dubai Science Park is seeking a service‑oriented Food & Beverage Attendant to join our guest‑focused team. The role supports efficient service, maintains brand standards, and helps deliver memorable experiences in a vibrant hotel environment.

You will deliver warm, professional service, handle beverages, and assist with mise en place while building guest relationships. Minimum 1–2 years in F&B with strong communication and cash handling basics are required.