Duty Officer - Terminal Service Delivery

Dubai Airports; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading airport authority in Dubai is seeking a Duty Officer to ensure all passengers enjoy their experience. Responsibilities include overseeing safety systems, managing passenger movement, and addressing concerns. Candidates should have a Diploma and at least 3-4 years in customer service. The role requires strong communication and observational skills, and knowledge of airport operations.

Qualifications

• At least 3-4 years experience within a customer service environment.
• Good knowledge of written and verbal communication.
• Good observational skills.

Responsibilities

• Responsible for airport overall safety system and monitoring processes.
• Oversee the movement of passengers through the airport.
• Escalate unacceptable passenger experiences.

Skills

Customer service

Communication

Observational skills

Knowledge of airport operations

Education

Diploma level / General Education Degree

Job description

Overview

THIS IS WHERE SAFETY MEANS EVERYTHING

SERVICE & OPERATIONS

Duty Officer - Terminal Service Delivery

It’s the team’s aim to make sure all passengers are delighted with their airport experience – from the moment they arrive at the airport to when they board their flight. Alongside others, they oversee terminal facilities such as infrastructure at security, check-in and immigration. Like them, you’ll make customers feel they’re at the heart of it all.

What You’ll Deliver

• You’ll be responsible for the airport overall safety system and monitor number of airport processes.
• You’ll be responsible for the overall movement of passengers through the airport.
• You’ll escalate unacceptable passenger experience through the airport.

What You Bring

• You should be educated to a Diploma level / General Education Degree.
• You should have at least 3-4 years experience within customer service environment.
• You should have good knowledge of written and verbal communication.
• You should have good knowledge of airport operations as well as observational skills.

Life at Dubai Airports

Fast-moving and fast-growing, Dubai Airports is a business that’s all about delivering great airport experiences, 24 hours a day. Life here means always pushing – and being pushed – to work better and smarter. With us, you’ll be encouraged to be the best you can be. You’ll be part of the team that connects the world. And at every opportunity, you’ll go beyond; delivering an advanced, innovative future for yourself and our business, and making an impact that delivers for Dubai.