Duty Manager (German, Spanish or Italian Speaking)

Mandarin Oriental Hotel Group Limited; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Dubai is seeking a Duty Manager to lead the Front Office team in delivering exceptional guest experiences. The ideal candidate will have strong leadership skills, at least 2 years of experience in a 5-star environment, and proficiency in hotel management software. This role includes supervising daily operations, ensuring service quality, and staff training. Join us and grow within a prestigious organization committed to excellence.

Benefits

Complimentary nights and attractive rates

Health benefits and wellness programs

Unique learning and development programs

Qualifications

• Minimum 2 years’ experience in a 5-star hotel environment.
• At least 1 year of Duty Manager experience.
• Proficiency in Microsoft Office and hotel management systems.

Responsibilities

• Assist the General Manager in managing the hotel.
• Supervise all activities in the smooth running of front of house departments.
• Ensure guest room allocations meet preferences.

Skills

Attention to detail

Effective communication

Leadership

Education

Senior High School qualification

Degree in Hospitality or Hotel Management

Tools

Microsoft Office

PSMS

GoConcierge

HotSoS

Rex

Job description

Mandarin Oriental Jumeira, Dubai is looking for a Duty Manager to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences located in prime destinations around the world, with a strong development pipeline. Recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage and represents the very cutting-edge of luxury experiences.

With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai’s glittering skyline, including Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.

About the job

Based at the Mandarin Oriental Jumeira, Dubai within the Rooms Division, the Duty Manager will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences.

As Duty Manager, you will be responsible for the following duties:

• Assist the General Manager in managing the hotel, reporting directly to the Front Office Manager / Assistant Front Office Manager.
• Represent the hotel professionally, socially, and ethically.
• Assist the Front Office Manager in managing the department; in their absence, manage the Reception department with all responsibilities.
• Communicate regularly with the Front Office Manager and the Director of Rooms as a team.
• Assume overall responsibility for service quality, delivery, colleague discipline, cost control, guest and colleague satisfaction, safety/security, and maintenance issues of the general operation.
• Supervise all activities in the smooth running of front of house departments according to standards and procedures.
• Maintain knowledge of crisis management; respond efficiently to crisis situations, carrying communication devices.
• Make decisions and take appropriate actions regarding problems, conflicts, and emergencies.
• Record daily happenings in the Duty Manager’s Log Book and share information promptly.
• Inspect VIP arrival rooms daily to ensure readiness and liaise with departments to prepare rooms.
• Monitor arrivals and departures to handle guest requests and complaints with personalized attention.
• Provide training to team members for consistent standards delivery.
• Greet guests and visitors, promoting warmth and care.
• Encourage team members to collect guest preferences.
• Monitor data security and completeness according to standards.
• Oversee cashier closures and float balances, reporting discrepancies.
• Assist in training new colleagues on standards and safety.
• Investigate and update guest comments, addressing issues to prevent recurrence.
• Attend and conduct handover briefings and meetings.
• Ensure guest room allocations meet preferences and strategies.
• Assist Sales with hotel tours to promote the property.
• Conduct bi-annual performance reviews and monthly feedback sessions.
• Follow the Duty Manager task list and monitor open balances.
• Encourage up-selling in line with targets and assist in team motivation and recruitment.
• Plan schedules and assist with training and holiday requests.
• Attend relevant training sessions and perform other duties as assigned.
• Ensure smooth handover and follow-up in the absence of the Front Office Manager.

Qualifications and experience

• Senior High School qualification or equivalent.
• Degree in Hospitality or Hotel Management is an advantage.
• Minimum 2 years’ experience in a 5-star hotel environment.
• At least 1 year of Duty Manager experience.
• Proficiency in Microsoft Office, PSMS, GoConcierge, HotSoS, and Rex.
• Experience in the Middle East and hotel pre-opening is an advantage.
• Ability to understand and deliver guest needs and expectations.
• Attention to detail and excellent organizational skills.
• Effective communication skills in English; knowledge of German, Spanish, Italian, or French is a plus.
• Proven leadership and team motivation skills.
• Ability to manage large projects and prepare reports.

Our commitment to you

• Learning & Development: We craft unique programs for your growth.
• MOstay: Enjoy complimentary nights and attractive rates for you and loved ones.
• Health & Colleague Wellness: We offer health benefits and wellness programs globally.

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