Duty Manager - Front Office - Jumeirah Saadiyat Island

About Jumeirah & the Hotel:
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

A sustainable hospitality leader in the capital, Jumeirah Saadiyat Island is a breadth of fresh air offering an eco-friendly stay amidst contemporary surroundings on the Abu Dhabi coastline. Surrounded by natural beauty and designed to care for every aspect for guest wellbeing, the resort resembles a perennial summerhouse where visitors can experience Abu Dhabi Island life at its best. The luxury beachfront resort is home to seven world-class restaurants and bars, three swimming pools and the award-winning spa featuring an extensive menu of specialised treatments and exclusive products from all around the world. In addition, guests can utilise a wide range of leisure facilities including a mixed and ladies only gym, a kids club and a tennis court. Boasting 400 metres of pristine private beach and sand dunes, the resort is anchored on one of the most desirable beach locations in the UAE and was conceived with the environment in mind having implemented eco-friendly strategies and initiatives since its launch in 2018.


About the Job:

An opportunity has arisen for a Duty Manager to join the Front Office team in Jumeirah Saadiyat Island. The main duties and responsibilities of this role are:

• Represent management of the hotel outside regular office hours, overseeing front office colleagues during overnight shifts to ensure smooth operations and guest satisfaction.
• Ensure adherence to all relevant policies and procedures by front office colleagues.
• Manage the JI loyalty program, including addressing pending points and conducting training sessions.
• Attend daily handover briefings and departmental communication meetings.
• Monitor daily booking situations and handle guest bookings in case of overbooking.
• Maintain cleanliness of lobby and entrance areas, coordinating with Housekeeping, Lobby Ambassadors and Concierge as needed.
• Assist team leaders with tasks such as checking registration cards and group check-ins.
• Document major incidents and important guest feedback in the report.
• Regularly check and maintain input standards (guest profiles, market, source, and channel codes), reporting any issues for improvement to the Assistant Front Office Manager.
• Conduct appraisals and Bi-Monthly Feedback Sessions as directed by the Front Office Manager.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• Strong communication and interpersonal skills.
• Proficient in English and a second language (Russian, Spanish, German, Arabic or French) is required for this role.
• A minimum of 1 year of experience as a Duty Manager or 2 years' experience as a Team Leader in a reputed hospitality brand.
• Working proficiency of Microsoft Office products, Opera PMS (Cloud), and HotSoS.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.