Duty Manager - Front Office - Jumeirah Mina Al Salam

Dubai Holding; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in luxury hospitality is seeking a Duty Manager to join their Front Office Team at Jumeirah Mina Al Salam. The role includes supervising operations, conducting room inspections, managing bookings, and ensuring high service standards. Candidates should have 3-5 years of experience in luxury hospitality and a Bachelor's Degree in Hospitality.

Benefits

Attractive tax-free salary

Generous F&B benefits

Reduced hotel rates globally

Excellent leave and health care package

Life insurance

Functional incentives

Other employee benefits

Qualifications

• 3-5 years of experience in luxury hospitality.
• Experience in Guest Services/Public Relations/Front Office.
• Computer literacy with knowledge of MS Office.

Responsibilities

• Supervise property operations, particularly the Front Office.
• Conduct room inspections to assess compliance.
• Manage booking situations, including handling overbooking.

Skills

Guest Services

Public Relations

Front Office

Computer literacy

Proficient in English

Education

Bachelor’s Degree in Hospitality

Tools

MS Office

Front Office applications

Job description

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 30 properties across the Middle East, Africa, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Madinat Jumeirah, Jumeirah’s mega-resort is home to four ultra-luxurious hotels – Jumeirah Al Naseem, Jumeirah Al Qasr, Jumeirah Mina Al Salam and Jumeirah Dar Al Masyaf – all nestled within 3km of picturesque waterways connected by traditional abras. The megaresort boasts 2km of pristine beach, the award-winning Talise Spa and state-of-the-art fitness and leisure facilities, as well as exclusive accommodations ranging from penthouses and suites to private summerhouse experiences with unrivalled benefits including a leading conference and banqueting centre. Madinat Jumeirah is also home to over 50 world-class restaurants and bars, as well as a traditional souk featuring Arabian shopping stands, barrows and stalls with a blend of boutique brands, souvenir gift shops, and luxury fashion and jewellery outlets.

About the Job:

An opportunity has arisen for a Duty Manager to join Front Office Teamin Jumeirah Mina Al Salam. The main duties and responsibilities of this role:

• Supervise property operations, particularly the Front Office, to ensure alignment with Jumeirah service standards and property strategy.
• Conduct room inspections to assess availability and compliance with operational standards.
• Coordinate activities within designated areas to improve departmental cooperation and service delivery.
• Attending daily briefings and communication meetings to disseminate information and ensure team alignment.
• Manage booking situations, including handling overbooking scenarios when necessary.
• Maintain cleanliness and appearance of lobby and entrance areas, coordinating with Housekeeping and Concierge teams.

About You:

• 3 – 5 years of experience in Guest Services/Public Relations/Front Office roles within the luxury hospitality industry.
• Bachelor’s Degree of Hospitality or relevant field from an accredited and renowned University.
• Computer literacy with knowledge of MS Office
• Knowledge of Front office applications
• Proficient in English or preferred local language

Aboutthe Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.