Duty Manager - Front Office - Jumeirah Al Qasr

Jumeirah; United Arab Emirates; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player in luxury hospitality is seeking a Duty Manager for their Front Office team. This exciting role involves overseeing operations during overnight shifts, ensuring guest satisfaction, and managing the JI loyalty program. The ideal candidate will possess strong communication skills and proficiency in English, along with a second language. With a commitment to excellence, this position offers a chance to thrive in a dynamic environment, enhancing the guest experience at one of the most luxurious hotel brands globally. Join a team where your contributions will be valued and rewarded.

Benefits

Generous F&B benefits

Reduced hotel rates

Excellent leave package

Health care package

Flights home

Life insurance

Qualifications

• Minimum 1 year as Duty Manager or 2 years as Team Leader in hospitality.
• Strong communication and interpersonal skills required.

Responsibilities

• Oversee front office colleagues during overnight shifts for smooth operations.
• Manage the JI loyalty program and handle guest bookings.

Skills

Communication Skills

Interpersonal Skills

English Proficiency

Second Language (Russian, Spanish, German, Arabic, French)

Tools

Microsoft Office

Opera PMS (Cloud)

HotSoS

Job description

About Jumeirah & the Hotel:
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Madinat Jumeirah, Jumeirah's mega-resort is home to four ultra-luxurious hotels Jumeirah Al Naseem, Jumeirah Al Qasr, Jumeirah Mina Al Salam and Jumeirah Dar Al Masyaf all nestled within 3km of picturesque waterways connected by traditional abras. The megaresort boasts 2km of pristine beach, the award-winning Talise Spa and state-of-the-art fitness and leisure facilities, as well as exclusive accommodations ranging from penthouses and suites to private summerhouse experiences with unrivalled benefits including a leading conference and banqueting centre. Madinat Jumeirah is also home to over 50 world-class restaurants and bars, as well as a traditional souk featuring Arabian shopping stands, barrows and stalls with a blend of boutique brands, souvenir gift shops, and luxury fashion and jewellery outlets.
About the Job:

An opportunity has arisen for a Duty Manager to join the Front Office team in Jumeirah Al Qasr. The main duties and responsibilities of this role are:

• Represent management of the hotel outside regular office hours, overseeing front office colleagues during overnight shifts to ensure smooth operations and guest satisfaction.
• Ensure adherence to all relevant policies and procedures by front office colleagues.
• Manage the JI loyalty program, including addressing pending points and conducting training sessions.
• Attend daily handover briefings and departmental communication meetings.
• Monitor daily booking situations and handle guest bookings in case of overbooking.
• Maintain cleanliness of lobby and entrance areas, coordinating with Housekeeping, Lobby Ambassadors and Concierge as needed.
• Assist team leaders with tasks such as checking registration cards and group check-ins.
• Document major incidents and important guest feedback in the report.
• Regularly check and maintain input standards (guest profiles, market, source, and channel codes), reporting any issues for improvement to the Assistant Front Office Manager.
• Conduct appraisals and Bi-Monthly Feedback Sessions as directed by the Front Office Manager.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• Strong communication and interpersonal skills.
• Proficient in English and a second language (Russian, Spanish, German, Arabic or French) is required for this role.
• A minimum of 1 year of experience as a Duty Manager or 2 years experience as a Team Leader in a reputed hospitality brand.
• Working proficiency of Microsoft Office products, Opera PMS (Cloud), and HotSoS.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.