Duty Manager

FAIRMONT; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Ras Al Khaimah seeks a Duty Manager to oversee daily operations, ensure guest satisfaction, and maintain high service standards. The ideal candidate has prior experience in management roles within luxury hotels and possesses strong leadership and problem-solving skills. This position offers competitive compensation and opportunities for professional development.

Benefits

Competitive package

Development opportunities

Creative work environment

Qualifications

• Previous experience as a Duty Manager or in a supervisory/management role in luxury hotels or resorts.
• Strong leadership, team management, and interpersonal skills.
• Excellent guest service orientation with problem-solving and conflict resolution abilities.
• Ability to oversee multiple departments in a fast-paced environment.
• Knowledge of hotel operations, health and safety regulations, and service standards.
• Fluency in English; additional languages are advantageous.

Responsibilities

• Supervise daily operations across all hotel departments.
• Handle guest inquiries and maintain guest loyalty.
• Ensure compliance with health and safety standards.
• Support staff training and performance monitoring.
• Manage VIP guests and special events.

Skills

Leadership

Guest service orientation

Problem-solving

Conflict resolution

Multitasking

Communication

Job description

Overview

As a Duty Manager at SO/ Ras Al Khaimah, part of the All-Inclusive Collection, you will be responsible for overseeing daily hotel operations during your shift, ensuring seamless guest experiences and smooth coordination across departments. You will act as the on-duty authority for guest concerns, operational issues, and team supervision, reflecting the bold, playful, and stylish SO/ brand identity.

Responsibilities

• Supervise and coordinate daily operations across all hotel departments during assigned shifts.
• Handle guest inquiries, requests, and complaints promptly, ensuring satisfactory resolution and maintaining guest loyalty.
• Ensure all departments deliver service in line with SO/ brand standards and guest expectations.
• Conduct regular walkthroughs of the hotel to monitor cleanliness, safety, and operational efficiency.
• Support department heads in managing workflow, staff allocation, and service delivery during peak periods.
• Monitor guest satisfaction, responding proactively to issues and escalating as necessary.
• Ensure compliance with health, safety, hygiene, and security standards throughout the hotel.
• Assist in staff training, mentoring, and performance monitoring to maintain high service levels.
• Manage VIP guests, special events, and emergency situations with professionalism and discretion.
• Maintain accurate records of incidents, guest feedback, and operational reports for management review.
• Coordinate with housekeeping, F&B, front office, and other departments to resolve operational challenges efficiently.
• Uphold professional appearance, grooming, and SO/ brand service philosophy at all times.

Qualifications

• Previous experience as a Duty Manager or in a supervisory/management role in luxury hotels or resorts.
• Strong leadership, team management, and interpersonal skills.
• Excellent guest service orientation with problem-solving and conflict resolution abilities.
• Ability to oversee multiple departments and prioritize tasks in a fast-paced environment.
• Knowledge of hotel operations, health and safety regulations, and service standards.
• Professional appearance, confident demeanor, and alignment with SO/ brand identity.
• Fluency in English; additional languages are advantageous.
• Strong organizational, multitasking, and communication skills.
• Ability to work flexible hours, including weekends and holidays.

Additional Information

What awaits you...

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.