Dubai School Operations & Student Services Coordinator

Heriot Watt University; Abu Dhabi; On-site; AED 144,000 - 192,000; Full time

Job summary

The School Administrator role at Heriot Watt University (Dubai Campus) is a full-time position based in Dubai. You will provide day-to-day administrative support to the School of Social Sciences, act as a first point of contact for queries, and maintain accurate records and processes to ensure efficient operations.

The role also supports academic activities and student events, coordinates meetings, travels, inductions, and onboarding, and collaborates with colleagues to improve service delivery.

Responsibilities

• Provide day-to-day administrative support to ensure the efficient running of the School of Social Sciences
• Act as a friendly and professional first point of contact for administrative queries from students, colleagues and external stakeholders
• Maintain accurate records documentation and administrative processes
• Assist with the administration of academic programmes and student activities including field trips, guest events and end-of-course celebrations
• Support assessment and examination processes where required
• Help coordinate student induction activities, welcome events and engagement initiatives
• Respond to routine student enquiries and direct more complex matters to the appropriate colleague
• Organise and support meetings, workshops, seminars, guest lectures and School events
• Arrange venues, prepare documentation, distribute agendas and record action points
• Support follow-up activities to ensure agreed actions are completed
• Assist with purchase orders, supplier communications and invoice processing in line with University procedures
• Coordinate travel and accommodation arrangements when required
• Monitor office resources and support the smooth delivery of administrative services
• Help facilitate onboarding and induction arrangements for new members of staff
• Collaborate with colleagues across the School, Dubai Campus and wider University
• Contribute ideas to improve processes, efficiency and the overall service experience
• Provide support and cover for colleagues during busy periods or absences
• Undertake other duties appropriate to the role and grade

Job description

The School Administrator role at Heriot Watt University (Dubai Campus) is a full-time position based in Dubai. You will provide day-to-day administrative support to the School of Social Sciences, act as a first point of contact for queries, and maintain accurate records and processes to ensure efficient operations.

The role also supports academic activities and student events, coordinates meetings, travels, inductions, and onboarding, and collaborates with colleagues to improve service delivery.