Dubai IT Support Engineer – Troubleshooting Pro

Kazamer Tax Consultant; United Arab Emirates; Presencial; AED 89.000 - 156.000; Jornada completa

Descripción de la vacante

Kazamer Tax Consultant in Dubai seeks a skilled IT Support Engineer to manage daily technology needs and provide timely assistance to employees. You will troubleshoot hardware, software, and network issues, setup accounts and devices, and support security and IT processes.

The role emphasizes proactive problem solving, clear communication, and reliable IT operations to keep business systems running smoothly.

Formación

• Bachelor's degree or diploma in Information Technology, Computer Science, or a related field.
• Experience as IT Support Engineer or similar position is preferred.
• Strong knowledge of computer hardware, operating systems, and networking fundamentals.
• Experience troubleshooting Windows systems, printers, software, and connectivity.
• Familiarity with Microsoft 365 and common business applications.
• Good understanding of IT security and data protection practices.
• Strong problem-solving and analytical skills.
• Excellent communication and customer-support abilities.
• Ability to prioritize multiple issues and work under pressure.
• Professional, organized, and detail-oriented.

Responsabilidades

• Provide technical support to employees for hardware, software, and IT-related issues.
• Install, configure, and maintain computers, printers, applications, and other IT equipment.
• Diagnose and resolve desktop, laptop, network, and connectivity problems.
• Set up user accounts, email accounts, devices, and required software.
• Monitor basic network performance and troubleshoot connectivity issues.
• Maintain IT systems, equipment, and software documentation.
• Perform regular system updates, security checks, and maintenance tasks.
• Assist with data backup and recovery procedures.
• Manage IT support requests and ensure issues are resolved within appropriate timeframes.
• Support employees with Microsoft Office, operating systems, and business applications.
• Coordinate with external IT vendors and service providers when required.
• Maintain inventory records of computers, peripherals, software, and other IT assets.
• Follow company IT security, data protection, and access-control procedures.
• Assist with implementing new technologies and improving internal IT processes.

Conocimientos

Hardware knowledge

Operating systems

Networking fundamentals

Troubleshooting

Communication

Customer support

Problem-solving

Documentation

Prioritization under pressure

Educación

Bachelor's degree or diploma in Information Technology/Computer Science

Herramientas

Microsoft 365

Descripción del empleo

Kazamer Tax Consultant in Dubai seeks a skilled IT Support Engineer to manage daily technology needs and provide timely assistance to employees. You will troubleshoot hardware, software, and network issues, setup accounts and devices, and support security and IT processes.

The role emphasizes proactive problem solving, clear communication, and reliable IT operations to keep business systems running smoothly.