Dubai Help Desk Associate - Customer Support

Shozon LLC.; Dubai; On-site; AED 22,000 - 45,000; Full time

Job summary

Shozon LLC in Dubai is hiring a friendly Help Desk Staff member to provide customer support and resolve inquiries efficiently. You will handle calls, emails, and support requests, recording and following up on each issue to ensure timely resolution and satisfaction.

We seek candidates with basic computer knowledge, solid communication skills, and problem-solving abilities. This is a full-time role with benefits as per company policy and an immediate joiner option.

Qualifications

• Customer service or help desk experience preferred
• Handle customer inquiries and provide assistance
• Record and follow up on customer issues
• Provide information about services and procedures
• Good communication and problem-solving skills
• Immediate joiners preferred

Responsibilities

• Provide customer support via calls and emails
• Record and follow up on customer issues
• Explain services and procedures to customers

Skills

Customer service

Communication

Problem solving

Basic computer knowledge

Phone/email support

Job description

Shozon LLC in Dubai is hiring a friendly Help Desk Staff member to provide customer support and resolve inquiries efficiently. You will handle calls, emails, and support requests, recording and following up on each issue to ensure timely resolution and satisfaction.

We seek candidates with basic computer knowledge, solid communication skills, and problem-solving abilities. This is a full-time role with benefits as per company policy and an immediate joiner option.