[Dubai] Customer Service Rep

NOVELIS; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading materials solutions company is seeking a dedicated professional in Dubai to manage shipment forecasts and ensure high customer service levels. The ideal candidate will have a Bachelor's degree, at least 2 years of experience in relevant roles, and strong communication skills. Proficiency in MS Office is required, and the role demands collaboration in a multicultural setting.

Qualifications

• Minimum 2 years of experience in Commercial, Customer service, Operational or Financial roles.
• Good command of English in both written and spoken form.
• Ability to work in a multicultural environment.

Responsibilities

• Ensure achievement of sales targets through strategic planning.
• Manage monthly forecasts and align with stakeholders.
• Conduct order management and inventory control.

Skills

Customer service

Communication

Interpersonal skills

Team collaboration

MS Office proficiency

Education

Bachelor’s degree

Job description

직무 개요

This position is responsible for achieving of shipment of monthly/yearly planned forecast of Can-Stock and providing a high level of customer satisfaction and services through a close contact with internal and external stakeholders.

책임 및 자격

[Main Responsibilities]

• Ensuring thedelivery, shipment of sales target by the strategic plans.
• Monthly forecast management and support align with internal stakeholders. Follow up with customers for POs to support theforecast.
• Conduct order management (order input, production/inventory control) and analysis of demand, supply, inventory, etc for direct sales and Soft Tolling.
• Handling export documentation, which includes LC documentation.
• Weekly delivery and shipping schedule update to customers
• Act as afirst responder to customers’ needs to achieve ahigh level of customer satisfaction.
• Preparation of monthly reports to customers & MIS reports for management.

[Qualification]

• Bachelor’s degree and above
• Team player and ability to work in a multicultural environment.
• Minimum 2 years ofexperience in Novelis in Commercial, Customer service, Operational or Financial roles
• Good communication and interpersonal skills with various stakeholders. Good command of English in both written and spoken form
• Proficient in MS Office programs.
• Positive mindset and ability to work with Commercial and Technical stakeholders across various levels at customer locations and internally within Novelis

위치 프로필

Novelis’ MEA office is located in Dubai UAE and delivers premium material solutions and technical services to our customers in the Middle East Africa and India (MEAI). The office facilitates aluminum can stock sales trading scrap procurement and technical services in the region. As a pioneer in MEAI Novelis is located in the Financial Center of Dubai in close proximity to its customers.