Dubai Client Success Coordinator

Pluspointdigital; Dubai; On-site; AED 80,000 - 100,000; Full time

Job summary

Pluspointdigital is seeking a Client Servicing Executive for a full-time, on-site position in their Dubai office. The role requires you to be the main contact for clients, ensuring their needs are met and they feel supported at all times.

The ideal candidate has 2 to 5 years of experience in account management, strong organisational skills, and the ability to communicate effectively with clients through various channels like WhatsApp and email. Basic understanding of digital marketing concepts will be beneficial.

Qualifications

• 2 to 5 years of experience in account management, client servicing, or customer success.
• Excellent spoken and written English for communication with clients.
• Strong organisational skills to track multiple clients and tasks.

Responsibilities

• Be the first point of contact for client queries across various platforms.
• Liaise between clients and delivery teams to ensure communication.
• Monitor client satisfaction and identify accounts at risk.

Skills

Client communication

Organisational skills

Calm under pressure

Basic understanding of digital marketing

Experience using CRM tools

Education

2 to 5 years in account management or client servicing

Excellent spoken and written English

Tools

Zoho CRM

HubSpot

Job description

Pluspointdigital is seeking a Client Servicing Executive for a full-time, on-site position in their Dubai office. The role requires you to be the main contact for clients, ensuring their needs are met and they feel supported at all times.

The ideal candidate has 2 to 5 years of experience in account management, strong organisational skills, and the ability to communicate effectively with clients through various channels like WhatsApp and email. Basic understanding of digital marketing concepts will be beneficial.