Driver - Front Office

Centro Hotels by Rotana; Sharjah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel in Sharjah seeks a passionate Driver who excels in customer service to enhance guest experiences. Key duties include greeting guests, managing vehicle use, and ensuring satisfaction. Ideal candidates should have hospitality training, driving experience, and a commitment to excellent public relations.

Qualifications

• Experience in Front Office or transportation.
• Fluency in English (written and spoken).
• Valid local driving license.

Responsibilities

• Greet guests upon arrival and departure.
• Ensure smooth transportation flow for guests.
• Report guest complaints to the manager.

Skills

Customer Focus

Teamwork

Adaptability

Education

Vocational training in hospitality

Job description

Job Description

We are currently seeking passionate and dynamic guest-focused Front Office professionals who pride themselves on delivering extraordinary customer service and providing creative solutions to our guests.

As a Driver, you will be responsible for greeting guests upon arrival and departure, assisting with driving duties, and ensuring a smooth experience. Your key responsibilities include:

1. Greeting guests upon arrival
2. Opening car doors for arriving and departing guests and escorting them to the lobby
3. Maintaining up-to-date knowledge of hotel services and responding to guest queries
4. Conducting effective handovers between shifts
5. Reporting guest complaints or problems to the manager on duty
6. Performing trips with the hotel car/bus as requested
7. Controlling all guests’ car keys
8. Ensuring effective handover to the night shift
9. Promoting good public relations and exceeding guest expectations
10. Maintaining parking areas and key cabinets, ensuring cleanliness
11. Managing airport and crew transportation flow

Skills, Education, Qualifications & Experiences

You should have vocational training in hospitality, experience in Front Office or transportation, fluency in English (written and spoken), and a valid local driving license compliant with traffic laws.

Knowledge & Competencies

The ideal candidate will be well-presented, outgoing, friendly, proactive, flexible, reliable, and able to adapt to unpredictable events. You should stay calm under pressure and possess the following competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork