Driver - Front Office

Amman Rotana; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Abu Dhabi is looking for a Driver to provide exceptional customer service. Key responsibilities include greeting guests, assisting with luggage, and managing transportation flows. Candidates should have experience in hospitality, fluency in English, and a valid local driving license. This role demands a well-presented, outgoing personality and the ability to work under pressure.

Qualifications

• Previous experience in Front Office or Transportation.
• Fluency in both written and spoken English is required.
• Familiarity with local traffic laws.

Responsibilities

• Greet guests upon arrival.
• Drive hotel vehicle for guest trips.
• Maintain cleanliness of parking spaces and key cabinet.
• Manage transportation flow to the airport.

Skills

Fluency in English

Customer focus

Adaptability

Teamwork

Education

Vocational training in hospitality

Tools

Local Driving License

Job description

Job Description

We are currently seeking passionate and dynamic guest-focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Responsibilities

As a Driver, you are responsible for meeting and providing assistance to hotel guests upon arrival and departure, assisting with driving duties, and other related responsibilities. Your key responsibilities will include:

• Ensuring guests are greeted upon arrival
• Opening car doors for arriving and departing guests and escorting them to the lobby
• Maintaining up-to-date knowledge of the hotel and its services, supplying information, and responding to guest queries
• Ensuring effective handovers, including information transfer from the previous shift
• Forwarding guest complaints or issues to the manager on duty
• Performing trips and drives with the hotel vehicle as requested
• Controlling all guests’ car keys
• Making effective handovers to the night shift in conjunction with the early Shift Leader
• Establishing, promoting, and maintaining good public relations while meeting or exceeding guest expectations
• Maintaining parking spaces and the key cabinet, ensuring cleanliness
• Managing airport and crew transportation flow effectively

Skills, Education & Qualifications

You should have vocational training in the hospitality field with previous experience in Front Office or Transportation. Fluency in both written and spoken English is required, along with a valid local Driving License and familiarity with local traffic laws.

Knowledge & Competencies

The ideal candidate will be well-presented, outgoing, and friendly. You should be proactive, adaptable, reliable, and able to work efficiently in a busy environment while remaining calm under pressure. Essential competencies include:

• Understanding the job
• Taking responsibility
• Recognizing differences
• Customer focus
• Adaptability
• Teamwork