Doorlady

• Greets consistently and professionally our guests to provide a warm welcome or farewell. Assists our guests promptly, enhancing our reputation for excellence and delivers courteous and efficient services in order to meet and exceed guest expectations and creates a lasting impression of warmth and hospitality.
• Ensures the uniform provided is kept in good condition, clean, presentable and ensures standards of personal appearance and hygiene are an example for the team and a professional image for our guests.
• Maintains and ensures cleanliness is to the maximum throughout the entrance area and lobby. No clutter or other debris is found along the escorting routes or anywhere on the hotel premises.
• Ensures to provide prompt, courteous and efficient service to all guests, achieving a high level of customer satisfaction through personalized service from arrival till departure and invites them to return.
• Ensures guests are personally greeted by name (if known), directs/escorts guests to the reception (as per LQA standards) and assists guests with directions or inquiries about hotel events, functions or services to make them feel expected and welcomed.
• Mans the main entrance door to welcome and bid farewell to guests, while maintaining a smooth traffic flow at curbside as well as driveway. Coordinates guests in the lobby and main entrance to ensure smooth entry and exit of guests to and from the hotel.
• Opens car doors for arriving and departing guests. Assists guests with luggage or belongings and escorts them to the lobby or any pre-arranged transport.
• Assists guests in providing taxis on request.
• Checks the arrivals and departures reports for better handling and anticipation of our guests' needs. Maintains awareness of guest profile through Opera PMS guest history.
• Actively elicits guest feedback and preferences regarding hotel services and ensures action is initiated on the same to maximize guest satisfaction.
• Forwards all guest complaints or problems to the guest relations manager.
• Maintains an up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to supply information and respond to guest queries.
• Establishes, promotes and maintains good public relations and enhances sales for the hotel at every opportunity.
• Raises/lowers national flags and/or hotel flag when required.
• Ensures in liaison with the valet drivers that cars are delivered within 10 minutes upon guest request.
• Adheres to all company and hotel rules & regulations at all times.
• Cooperates in the performance of any reasonable task requested by company manager, executives and guests.

Qualifications

• Minimum 2-3 years of previous experience in the hotel industry is preferred.
• Creative and passionate about customer service.
• Able to work in a high-pressure environment.

Additional Information

Visa requirements: Please note that you must be eligible to live and work in Dubai. Swissotel Al Ghurair & Swissotel Living Al Ghurair will cover visa costs and flights for selected candidates from place of origin.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com.

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