Doorlady

Company Description

Swissotel Al Ghurair & Swissotel Living Al Ghurair Hotel is a 620-room-and-suite upper upscale property, catering for both business and leisure clientele. The hotel is located in Deira in the heart of Dubai and within easy reach of major tourist landmarks, leisure destinations, and city services. It is linked to the Al Ghurair Shopping Centre, only 3 stops away on the Dubai Metro from the Dubai World Trade Centre and a 10-minute drive from Dubai International Airport.

Job Description

• Greets consistently and professionally our guests to provide a warm welcome or farewell. Assists our guests promptly, enhancing our reputation for excellence and delivering courteous and efficient services to meet and exceed guest expectations, creating a lasting impression of warmth and hospitality.
• Ensures the uniform provided is kept in good condition, clean, presentable, and ensures standards of personal appearance and hygiene are an example for the team and a professional image for our guests.
• Maintains and ensures cleanliness throughout the entrance area and lobby, ensuring no clutter or debris is found along the escorting routes or anywhere on the hotel premises.
• Provides prompt, courteous, and efficient service to all guests, achieving a high level of customer satisfaction through personalized service from arrival till departure, inviting them to return.
• Ensures guests are personally greeted by name (if known), directs/escorts guests to the reception (as per LQA standards), and assists guests with directions or inquiries about hotel events, functions, or services to make them feel expected and welcomed.
• Mans the main entrance door to welcome and bid farewell to guests, maintaining smooth traffic flow at curbside and driveway. Coordinates guests in the lobby and main entrance to ensure smooth entry and exit of guests to and from the hotel.
• Opens car doors for arriving and departing guests, assists guests with luggage or belongings, and escorts them to the lobby or any pre-arranged transport.
• Assists guests in providing taxis on request.
• Checks the arrivals and departures reports for better handling and anticipation of our guests' needs. Maintains awareness of guest profiles through Opera PMS guest history.
• Actively elicits guest feedback and preferences regarding hotel services and ensures action is initiated on the same to maximize guest satisfaction.
• Forwards all guest complaints or problems to the guest relations manager.
• Maintains up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions, and any allied information to supply information and respond to guest queries.
• Establishes, promotes, and maintains good public relations and enhances sales for the hotel at every opportunity.
• Raises/Lowers national flags and/or hotel flag when required.
• Ensures, in liaison with the valet drivers, that cars are delivered within 10 minutes upon guest request.
• Adheres to all company and hotel rules & regulations at all times.
• Cooperates in the performance of any reasonable task requested by company manager, executives, and guests.

Qualifications

• Minimum 2-3 years of previous experience in the hotel industry is preferred.
• Creative and passionate about customer service.
• Able to work in a high-pressure environment.

Additional Information

Visa requirements: Please note that you must be eligible to live and work in Dubai. Swissotel Al Ghurair & Swissotel Living Al Ghurair will cover visa costs and flights for selected candidates from place of origin.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #HOSPITALITYISAWORKOFHEART