Door Attendant

FAIRMONT; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Ras Al Khaimah is looking for a Door Attendant to provide a warm welcome and assist guests with luggage. You will ensure a stylish experience reflecting the hotel's identity. The ideal candidate has experience in guest services, excellent communication skills, and the ability to maintain a professional demeanor. This role offers a competitive package and opportunities for development.

Benefits

Competitive salary

Development opportunities

Qualifications

• Previous experience in guest services or valet roles in luxury hotels preferred.
• Fluency in English; additional languages are a plus.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Greet guests warmly upon arrival and departure.
• Assist with luggage and special requests.
• Maintain cleanliness and organization of lobby and entrance areas.

Skills

Interpersonal skills

Customer service skills

Attention to detail

Ability to multitask

Job description

Overview

As a Door Attendant at SO/ Ras Al Khaimah, part of the All-Inclusive Collection, you will be the first point of contact for arriving and departing guests. You will provide a warm, professional welcome, assist with luggage, and ensure a safe, efficient, and stylish experience that reflects the playful and dynamic SO/ brand identity.

Responsibilities

• Greet guests warmly upon arrival and departure, offering assistance with luggage and escorting when necessary.
• Open and close vehicle doors for guests and ensure safe and courteous transportation service.
• Maintain the entrance, driveway, and lobby area clean, organized, and visually appealing at all times.
• Assist guests with directions, luggage handling, and any special requests, escalating issues to the Bell Captain or Guest Services team as needed.
• Coordinate with valet, bell, and front office teams to ensure seamless guest arrivals and departures.
• Monitor safety and security of guests, vehicles, and property in the entrance and driveway area.
• Respond promptly to guest inquiries with accurate information regarding hotel facilities, services, and local attractions.
• Uphold professional appearance, grooming standards, and SO/ brand service expectations at all times.
• Follow health, safety, and hygiene guidelines consistently.
• Assist with lost and found items, reporting any issues to the Guest Services Manager.
• Support other departments as needed to enhance the overall guest experience.

Qualifications

• Previous experience in guest services, door, or valet roles in luxury hotels or resorts preferred.
• Excellent interpersonal, communication, and customer service skills.
• Professional, approachable, and confident demeanor.
• Physical ability to stand for extended periods, assist with luggage, and handle vehicles safely.
• Knowledge of hotel facilities and local area is an advantage.
• Ability to work flexible hours, including weekends and holidays, as required.
• Fluency in English; additional languages are a plus.
• Strong attention to detail, safety awareness, and ability to multitask in a fast-paced environment.

Additional Information

What awaits you…

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.