Door Attendant

So!; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Ras Al Khaimah is seeking a Door Attendant to be the first point of contact for arriving guests. The role involves welcoming guests, assisting with luggage, and ensuring a safe and stylish experience. Ideal candidates will have experience in guest services, strong communication skills, and the ability to work flexible hours. This position offers competitive compensation and development opportunities.

Benefits

Competitive compensation

Development opportunities

Qualifications

• Previous experience in guest services or valet roles in luxury hotels or resorts preferred.
• Fluency in English; additional languages are a plus.
• Physical ability to stand for extended periods and assist with luggage.

Responsibilities

• Greet guests warmly upon arrival and departure, assisting with luggage.
• Coordinate with valet and bell teams for seamless guest transitions.
• Monitor safety and security of guests and property.

Skills

Interpersonal skills

Customer service skills

Attention to detail

Multitasking

Job description

Overview

SO/ Ras Al Khaimah is part of a coveted collection of hotels rooted in the world of fashion, commanding attention with its avant-garde design and creative approach to the world of luxury. This is a place where we celebrate brilliant individuals – you, our SO/ Icons. Welcome to your invite to the Front Row, a place where self-expression and experience count in equal measure.

Job Title

Door Attendant at SO/ Ras Al Khaimah, part of the All-Inclusive Collection, you will be the first point of contact for arriving and departing guests. You will provide a warm, professional welcome, assist with luggage, and ensure a safe, efficient, and stylish experience that reflects the playful and dynamic SO/ brand identity.

Responsibilities

• Greet guests warmly upon arrival and departure, offering assistance with luggage and escorting when necessary.
• Open and close vehicle doors for guests and ensure safe and courteous transportation service.
• Maintain the entrance, driveway, and lobby area clean, organized, and visually appealing at all times.
• Assist guests with directions, luggage handling, and any special requests, escalating issues to the Bell Captain or Guest Services team as needed.
• Coordinate with valet, bell, and front office teams to ensure seamless guest arrivals and departures.
• Monitor safety and security of guests, vehicles, and property in the entrance and driveway area.
• Respond promptly to guest inquiries with accurate information regarding hotel facilities, services, and local attractions.
• Uphold professional appearance, grooming standards, and SO/ brand service expectations at all times.
• Follow health, safety, and hygiene guidelines consistently.
• Assist with lost and found items, reporting any issues to the Guest Services Manager.
• Support other departments as needed to enhance the overall guest experience.

Qualifications

• Previous experience in guest services, door, or valet roles in luxury hotels or resorts preferred.
• Excellent interpersonal, communication, and customer service skills.
• Professional, approachable, and confident demeanor.
• Physical ability to stand for extended periods, assist with luggage, and handle vehicles safely.
• Knowledge of hotel facilities and local area is an advantage.
• Ability to work flexible hours, including weekends and holidays, as required.
• Fluency in English; additional languages are a plus.
• Strong attention to detail, safety awareness, and ability to multitask in a fast-paced environment.

Benefits / Additional Information

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.