Door Attendant

Beach Rotana; Abu Dhabi; On-site; AED 20,000 - 40,000; Full time

Job summary

An established industry player is seeking dynamic Front Office professionals to join their team. As a Doorman, you'll provide exceptional service, ensuring guests feel welcomed and valued. Your role involves greeting guests, managing car keys, and addressing any concerns with professionalism. This position is perfect for someone who thrives in a fast-paced, multicultural environment and is eager to enhance their hospitality career. Join a team that values customer satisfaction and teamwork, and be part of creating memorable experiences for guests.

Qualifications

• Vocational training in hospitality is essential.
• Experience in a hotel Concierge Department is preferred.

Responsibilities

• Provide professional and customer-focused service to guests.
• Greet guests warmly and assist with their needs.
• Control guest car keys and ensure timely delivery.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Problem Solving

Education

Vocational Training in Hospitality

Tools

Computer Skills

Job description

Job Description

We are currently looking for dynamic, self-motivated Front Office professionals who want to advance their careers.

As a Doorman, you are responsible for providing professional and customer-focused service to our guests, ensuring their visits are memorable. Your key responsibilities include:

1. Offering consistently professional, friendly, warm, and engaging service.
2. Greeting guests appropriately upon arrival in a warm manner.
3. Opening car doors for arriving and departing guests and escorting them to the lobby.
4. Controlling all guest car keys and ensuring cars are delivered within 10 minutes upon request.
5. Forwarding all guest complaints or problems to the manager on duty.
6. Ensuring effective handover between duty shifts.
7. Demonstrating a complete understanding of the hotel’s policies, procedures, service standards, and being knowledgeable about hotel facilities and events.
8. Establishing, promoting, and maintaining good public relations while meeting or exceeding guest expectations.

Skills, Education, Qualifications & Experiences

You should ideally have vocational training in hospitality, with preferable experience in the Concierge Department of a hotel. Excellent written and verbal English communication skills, along with strong interpersonal abilities, are essential. Knowledge of computers and additional language skills are advantageous.

Knowledge & Competencies

The ideal candidate will be customer-driven, proactive, outgoing, charismatic, and approachable. You should work well under pressure in a fast-paced environment and be a great team player, thriving in a multicultural team and guest environment. Additional competencies include:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork