Door Attendant

Amman Rotana; Abu Dhabi; On-site; AED 30,000 - 45,000; Full time

Job summary

A luxury hotel in Abu Dhabi is seeking a dedicated Doorman to provide exceptional service to guests. The ideal candidate will have hospitality training, strong English communication skills, and a customer-driven attitude. Responsibilities include greeting guests, managing car keys, and ensuring guest satisfaction in a fast-paced environment. Join a multicultural team and thrive in ensuring memorable experiences for all visitors.

Qualifications

• Vocational training in hospitality, preferably with previous experience in a hotel Concierge Department.
• Excellent written and verbal English communication skills.
• Strong interpersonal abilities and knowledge of computers.

Responsibilities

• Provide professional service to ensure guest satisfaction.
• Greet guests and open car doors.
• Control guest car keys and ensure timely delivery.
• Handle guest complaints and ensure effective shift handovers.
• Stay informed about hotel facilities and events.

Skills

Customer service

Interpersonal skills

English communication

Adaptability

Education

Vocational training in hospitality

Job description

Job Description

We are currently looking for dynamic, and self-motivated Front Office professionals who want to move their careers forward.

Responsibilities

As a Doorman, you are responsible for providing professional and customer-focused service to our guests, ensuring their every visit is memorable. Your key responsibilities will include:

1. Offer consistently professional, friendly, warm, and engaging service
2. Greet guests appropriately upon arrival in a warm manner
3. Open car doors for arriving and departing guests and escort them to the lobby
4. Control all guest car keys and ensure cars are delivered within 10 minutes upon request
5. Forward all guest complaints or problems to the manager on duty
6. Ensure effective handovers between duty shifts
7. Understand the hotel’s policies, procedures, and service standards, and stay informed about hotel facilities and events
8. Establish, promote, and maintain good public relations while exceeding guest expectations

Skills, Education, Qualifications & Experiences

Ideally, you should have vocational training in hospitality, preferably with previous experience in a hotel Concierge Department. Excellent written and verbal English communication skills, along with strong interpersonal abilities, are essential. Knowledge of computers and additional language skills are advantageous.

Knowledge & Competencies

The ideal candidate will be customer-driven, proactive, outgoing, charismatic, and approachable. You should work well under pressure in a fast-paced environment and be a great team player, thriving in a multicultural team and guest interactions. Additional competencies include:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork

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