Document Controller & IT Support

Job Description Summary

DC & IT Support position works under the supervision of IT & DC Manager. He/she is responsible for supporting the IT department in all day-to-day IT & DC-related activities.

Job Responsibilities

The position will involve the following areas of responsibility:

Document Control

1. Maintain quality control of documents across the business.
2. Control and record incoming and outgoing documents as per the established process.
3. Management of document revisions.
4. Active role in project documentation delivery.
5. Develop templates where applicable and their revision continuity.
6. Maintain confidentiality regarding sensitive documents and digital signatures.
7. Establish and maintain record retention timelines.
8. Prepare/compose official communication through letters and emails.
9. Ensure company licenses and supporting documents are maintained and updated across subscription portals.
10. Log and manage project archives.
11. Monitor and review daily digital file transactions across active projects, and escalate for corrective treatment measures where necessary.
12. Assist the Business Development Team in recording project proposals, notifications, and content distribution.
13. Scanning of incoming data for malware and threats before recording on distribution servers.
14. Must have expertise in working with document management systems such as SharePoint and collaboration platforms such as Aconex.

Infrastructure (Level 2)

1. Proactive maintenance of Hyper-V virtual server environment.
2. Technical expertise in handling HP servers.
3. Management of security framework firewall, end-point security.
4. Management of disaster recovery solutions.

IT Support (Level 2)

1. Knowledge in providing technical support in AEC/BIM industry.
2. Technical support of Microsoft and MAC environment.
3. Technical support of Autodesk products.
4. Technical support on WAN/LAN and Wi-Fi networking environments.
5. Logging and processing support calls.
6. Investigating, diagnosing, and solving computer software and hardware faults.
7. Installing and configuring computer hardware, software, multi-function, and handheld devices.
8. Technical support of Microsoft 365 cloud platform.
9. Creating purchase requisitions for IT hardware/software.
10. Maintaining records of software licenses and renewals.
11. Management of new user and user exit IT protocols.
12. Analyses and deployment of software upgrade and security patches.
13. Awareness of PABX systems, access control, and CCTV systems.
14. Management of company subscriptions on authority portals.
15. Escalate IT support cases to the IT manager where necessary.

Minimum Skills Or Experience Requirements

1. Must exhibit a positive/professional attitude, ability to work independently and with a team.
2. Ability to perform work accurately and thoroughly with great attention to detail.
3. Ability to organize and utilize time to complete work within given deadlines.
4. Ability to adapt to changes in the workplace and priorities easily.
5. Ability to learn new document and project management systems.
6. Minimum Experience: 2-3 years (AEC industry preferred).
7. Minimum Qualification: Bachelor's Degree. A degree in Computer Sciences is preferred.

Contract Duration: 6 Months (Extendable)