Document Control Specialist

Stanley Black & Decker; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

Join a dynamic team at a forward-thinking company where you'll play a crucial role in managing customer orders and shipping processes. This position involves preparing quotations, processing orders, and maintaining clear communication with customers throughout the order lifecycle. You'll also create shipments, manage documentation, and ensure timely deliveries. If you thrive in a fast-paced environment and enjoy building strong relationships with clients, this opportunity is perfect for you. Be part of a team that values efficiency and customer satisfaction while contributing to the success of a leading industry player.

Qualifications

• Experience in order management and customer communication is essential.
• Proficiency in SAP for shipping and documentation tasks.

Responsibilities

• Prepare quotations and manage orders accurately upon receipt.
• Create and invoice shipments, ensuring timely collection and documentation.

Skills

Order Management

Customer Communication

Shipping Documentation

SAP

Risk Assessment

Education

Bachelor's Degree

Tools

SAP

Job description

• Quotation preparation as per request from customer sales on receipt of request
• Orders to be processed accurately on receipt of PO from customer.
• Order exceptions to be managed with external / internal customers.
• Requesting finance for order release for packing / invoicing in case of credit block
• Keep the customer informed on their order at any time of the process by sharing customer order book on weekly basis with updates
• Establish dispatch timelines and keep customer updated on them (should be recommended after reviewing BO scenario and order maximization capability).
• Weekly sales calls with respective Sales managers for order book review & monthly billing plan

Shipping & Documentation

• Create shipments after necessary clearance for DC to Pick & Pack.
• Invoice shipments after Pick & Pack is completed.
• Pre-book transportation based on shipment details.
• Prepare shipping documents, with SAP outputs.
• Follow up with the forwarders for timely shipment collection.
• Ensure documents are shared with customer before consignment reaches destination.
• Delays should be highlighted for timely corrective actions.
• Documents to be shared wherever required.

Other Activities

• Ensure Daily Order Tracker updating, Weekly risk assessment tracker to Customer Service Manager.
• Periodic cleanup of order book. Deallocation of stock ageing over 3 months.
• Follow up with the forwarders for exit certificates after the shipment has left our DC.
• Retrieval of customs documents and submission to customs team within the required time frame.
• Build strong working relationships with internal and external customers.
• Customer claim management to be closed within 30 days from receipt via dispute management portal.
• Revenue recognition tracker updating for drop shipments on monthly basis.