Director, Technical Product Lead - SME Card Controls and Virtual Cards

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Title and Summary

Director, Technical Product Lead - SME Card Controls and Virtual Cards

Position Overview:

Mastercard is a technology company in the global payments space. We connect consumers, financial institutions, merchants, governments, and businesses worldwide, enabling them to use electronic forms of payment instead of cash and checks. We use technology and data-driven insights to make electronic payments more convenient, secure, and efficient for people everywhere.

Our business has a global reach extending to more than 210 countries and territories and continues to experience growth in a world where 85% of retail transactions are still made in cash and checks.

Micro, Small, and Medium Businesses (SMEs) are a critical driver of global economic growth and represent 75% of the global workforce and about 50% of the global GDP. Additionally, SMEs foster inclusion, as minorities own 45% of small businesses, and 1/3 of small businesses are women-owned. As such, SMEs have become a top priority for many governments and enterprises.

Mastercard's segment strategy focuses on continuing growth in core products, developing innovative solutions, and expanding product distribution.

The successful candidate will serve as the key regional virtual card number (VCN) resource, partnering with Mastercard stakeholders within the region, banks, acquirers, fintech, and other SME service providers. They will identify, support, and lead go-to-market opportunities for virtual card spend and distribution.

Key Responsibilities:

1. Develop and execute a regional strategy for VCN and SME.
2. Define partnership frameworks, assess global partners, and drive efforts to increase B2B volumes regionally.
3. Provide insights on SME trends and landscape to support segment strategy for physical and virtual card spend.
4. Collaborate with global SME segment teams to ensure product development aligns with SME and distribution partner needs.
5. Support regional sales and product teams in customer and partner discussions regarding card controls, virtual cards, and tokenization.
6. Assist sales teams in partner meetings pre- and post-sales.
7. Partner with government, fintech, and digital teams to identify SME B2B use cases, risks, and regulations.
8. Develop use cases, playbooks, and distribution models for scaling efforts.
9. Support GTM and rollout of new B2B solutions and partnerships.

All About You:

• Ability to navigate technical and business conversations.
• Excellent writing skills for creating training materials and guides.
• Experience working with engineering teams and understanding technical specifications (API, Batch).
• Knowledge of the card payment ecosystem and data flows.
• Understanding of industry trends and international markets.
• Strong B2B and embedded payments experience, especially with SME B2B flows.
• Ability to work independently and with minimal guidance.
• Self-motivated, adaptable, and able to handle fast-paced environments.
• Creative and flexible, capable of multitasking and managing evolving responsibilities.
• Skilled in developing compelling presentations and leading initiatives.
• Excellent organizational and time management skills.
• Ability to build cross-functional relationships and internal networks.
• Strong customer relationship management skills.
• Fluent in English.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks come with inherent risks. Employees must:

• Abide by Mastercard's security policies and practices;
• Ensure confidentiality and integrity of accessed information;
• Report any security violations or breaches;
• Complete mandatory security trainings as per guidelines.