Director, Strategy & Operations - Security Solutions

MasterCard; United Arab Emirates; On-site; AED 300,000 - 450,000; Full time

Job summary

MasterCard is seeking a Director of Strategy & Operations for its Security Solutions organization in the EEMEA region. The successful candidate will drive strategic initiatives, lead sales enablement, and collaborate with various teams to enhance security solutions. This role requires experience in strategy development, excellent communication skills, and a strong background in the payments industry.

Qualifications

• Experience at firms like Bain, BCG, McKinsey, or the Big 5.
• Payment experience preferred.
• Strong interpersonal and leadership skills.

Responsibilities

• Define and drive execution of a 5-year strategy for Security Solutions.
• Lead sales enablement efforts across all SSO product verticals.
• Create compelling communication narratives for EEMEA leadership.

Skills

Communication

Problem Solving

Project Management

Collaboration

Job description

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Title and Summary

Director, Strategy & Operations - Security Solutions

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

The Mastercard Security Solutions organization (SSO) in Eastern Europe, Middle East & Africa (EEMEA) leverages world-class security products and services to lead multi-product commercialization initiatives. It is part of Mastercard Services organization.

As part of this organization, the Director, Strategy & Operations, Security Solutions Organization is responsible for:

1. Defining and driving the execution of a 5-year strategy for the Security Solutions Organization in EEMEA.
2. Creating deep-dive analysis for strategic growth areas, including pricing and operational excellence.
3. Ideating and creating, in collaboration with the Services and SSO organization, key strategic initiatives covering network-level initiatives, synergies within Services, regional acquisitions and investments, new distribution networks, new revenue streams, customer success, etc.
4. Leading the sales enablement effort across all SSO product verticals.
5. Creating execution plans for key strategic initiatives.
6. Helping shape internal and external communication for EEMEA SSO, including voice of customer and market research.
7. Creating compelling communication narratives for key updates to EEMEA leadership—region and Services.
8. Helping to create compelling solution sets comprising SSO solutions targeted at different customer segments.
9. Supporting Product vertical leads to develop and implement go-to-market strategies across target C&I solution bundles in partnership with other Mastercard consumer-facing product teams.
10. Supporting engagement with divisional expert teams and sales teams to build out detailed go-to-market strategies for the EEMEA region.

This role will work closely with internal Product vertical leads in SSO—both within EEMEA and globally. It will interact with other parts of Services and the region, including but not limited to other Product verticals, Country, Sales, and Customer Success.

This role reports to the SVP of SSO EEMEA.

All About You:

• Experience at firms like Bain, BCG, McKinsey, or the Big 5 is required. Experience in strategy teams within Financial Institutions is also valued. Ideally, experience will include strategy development and some exposure to operational improvement projects.
• Payment experience, either through projects or at Issuer, Acquirer, or Merchant organizations, is preferred.
• Excellent written and verbal communication skills, along with project management and planning skills.
• Strong problem-solving skills with the ability to identify key issues, structure analysis, synthesize large data sets, and provide effective recommendations.
• Highly collaborative, self-driven, quick learner with experience in interim product management roles.
• Strong interpersonal and leadership skills to influence and build credibility; team-oriented, diplomatic, flexible.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks come with inherent risks. Every person working for or on behalf of Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of accessed information;
• Report any suspected security violations or breaches;
• Complete all mandatory security trainings as per Mastercard’s guidelines.