Director, Solutions Architect | Dubai, UAE

Mastercard, Inc.; Dubai; On-site; USD 120,000 - 180,000; Full time

Job summary

Mastercard is seeking a Director, Solutions Architect to lead the development of innovative solutions for clients in Dubai. This role involves collaborating with account managers, understanding market needs, and creating tailored solutions using Mastercard's extensive product offerings. The ideal candidate will have strong project management skills, a deep understanding of Mastercard's services, and the ability to analyze customer needs to drive successful outcomes.

Qualifications

• Deep understanding of project management and problem-solving.
• Good understanding of Mastercard products and services.
• Ability to analyze quantitative and qualitative data.

Responsibilities

• Developing compelling solutions for clients.
• Collaborating with teams to identify customer needs.
• Creating solutions for known market needs.

Skills

Project Management

Problem Solving

Collaboration

Communication

Data Analysis

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology, innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Title and Summary

Director, Solutions Architect

The Customer Solutions Center is a new structure that enables Mastercard to develop better solutions for our key customers in local markets.

It houses all Mastercard capabilities within a geography and aims to drive growth and revenue by creating and selling compelling, data-driven, scalable, needs-based solutions to new and existing customers, leveraging Mastercard's extensive product and service offerings.

The Solution Architect is the primary partner to account managers in developing compelling solutions for clients. They curate and aggregate solutions across products for segments during solution bundling and assist account managers in presenting these solutions to clients. They play a critical role in ensuring relevance and differentiation across segments, leading to better relationships, increased market share, and revenue. Additionally, they drive cross-product and cross-functional initiatives within the cluster.

The Solution Architect reports to the Customer Solutions Center Lead.

Key Responsibilities

• Act as the expertise lead for Mastercard capabilities within the assigned segment.
• Understand the value chain of the segment to identify trends, needs, and opportunities.
• Collaborate with frontline teams to identify customer needs and recommend solutions aligned with Mastercard’s products, services, and strategy.
• Bridge the gap between sales teams and product/solution expertise.
• Lead the development and sale of complex value propositions, involving customization and integration of multiple products and services.
• Coordinate with the relevant teams to assemble the right expertise for client opportunities.
• Develop and quantify value propositions for integrated solutions, iterating with frontline teams to ensure client-specific relevance.
• Create business requirements documents in collaboration with product specialists and technical architects.
• Engage external partners, such as fintechs, when internal capabilities are insufficient.
• Share best practices within the Solution Architect community and contribute insights to product and segment strategies.

All About You

• Strong project management and problem-solving skills.
• Good understanding of Mastercard’s products, services, and market strategy.
• Ability to architect integrated solutions that meet customer needs by combining Mastercard capabilities.
• Excellent collaboration, communication, and stakeholder engagement skills.
• Analytical skills to interpret data and derive actionable insights.

KPIs
• Revenue growth within supported segments
• Deal win ratio
• Product penetration in assigned segments
• Customer satisfaction scores
• Contribution to the Solution Architect community
• Achievement of market-specific objectives

Corporate Security Responsibility

All activities involving Mastercard assets, information, and networks carry inherent risks. Every employee or representative must:

• Follow Mastercard's security policies and practices;
• Maintain confidentiality and integrity of accessed information;
• Report security violations or breaches;
• Complete mandatory security trainings as required.