Director - Security Operations

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 200,000 - 300,000; Full time

Job summary

Wynn Al Marjan Island is seeking a Director of Security responsible for overseeing and improving a comprehensive physical security protocol. This role involves operations leadership, compliance with regulations, strategic planning, and personnel management in a dynamic hospitality environment.

Qualifications

• Minimum 10 years’ leadership experience in hospitality-security.
• Minimum 5 years’ leadership experience in hospitality-security in UAE.

Responsibilities

• Develop and manage comprehensive security programs and procedures.
• Conduct operations leadership and ensure compliance with local regulations.
• Mentor and lead all security staff, providing training and support.

Skills

Leadership

Analytical Skills

Organizational Skills

Decision-Making Skills

Communication Skills

Project Management

Public Speaking

Flexibility

Education

Bachelor's degree in security or related field

Chartered Security Professional (CSyP)

Certified Protection Professional (CPP)

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Job Purpose

The Director of Security is accountable for developing, leading and regularly improving a comprehensive and compliant physical security program for Wynn Al Marjan Island (WAMI) in close coordination with internal and external partners, including federal and local authorities. The position’s mandate includes professional hospitality-focused security, protective security, event security, and logistics / transportation security services.

Essential Duties

Operations Leadership

• Effectively exercise independent decision making, as a subject matter expert under stress.
• Conduct benchmark studies to identify / adopt best practices for operational units under mandate.
• Maintain in-depth knowledge of local regulations to ensure full operational compliance.
• Perform regular reviews of existing practices and conditions, identifying gaps against best practices.
• Research and recommend new technologies and systems to improve operational efficiency.
• Develop comprehensive policies and procedures for operations, and implementation processes.
• Establish strategic objectives and supporting key performance indicators for operations team.
• Design and implement supporting forms using modern methods to ensure accuracy and compliance.
• Create manpower and equipment schedules that optimize performance and resource allocation.
• Develop code-compliant business proposals aligned with best practices and organizational goals.
• Prepare budget forecasts to support business proposals and operational planning.
• Submit purchase orders for necessary equipment, ensuring alignment with budget.
• Maintain strong relationships with government emergency services and regulatory authorities.
• Maintain an awareness of applicable regulation and ensure compliance.
  
  

Security Operations

• Stay updated on existing and emerging regional and local hazards / threats and assess impact on WAMI.
• Provide precise, concise, and prompt notifications on security incidents to approved stakeholders.
• Create a comprehensive Security Operations Manual in coordination with internal and external stakeholders and partners, including policy, standards, plans, procedures, post orders and supporting processes.
• Regularly review and update plans to address changes in operating environment, ensuring preparedness.
• Support all business units with security operations planning and ensure seamless coordination.
• Act as a trusted advisor for rising operational risks, providing guidance to leadership, operators, and staff.
• Provide guidance in resolving security-related calls for service of high priority.
• Ensure consistency of all patron and employee interactions in accordance with Forbes 5-Star standards.
• Work closely with the Directors of Hotel Operations, Guest Claims, Crisis Management, Safety and Engineering to ensure the overall safety and security of patrons and employees.
• Ensure department management accurately complete all shift administrative duties.
• Direct recruitment, selection and training process of security operations management and staff.
• Monitor security staffing levels to ensure workforce efficiency is always maximized.
• Forecast, anticipate and mitigate shortfalls in staffing across the Security Department.
• Review all incidents that occurred in a timely manner to ensure proper procedures were followed.
• Provide oversight of the Security Admin team responsible for meeting departmental expectations.
• Actively communicate company updates, policy changes, hotel occupancy, special events to team.
• Project a professional demeanor both in dress and behavior.
• Ensures security management understands, adheres to, and enforces the Wynn policies and procedures.
• Liaison and work in conjunction with local law enforcement to resolve issues of a criminal nature.
• Maintain knowledge of applicable gaming, city, state, and federal laws.
• Be knowledgeable and able to execute the essential functions of all Security positions.
• Responsible for thorough and timely completion of special projects/assignments.
• Provide support to Property Executives, as requested.
• Responsible for communicating regularly with Vice President of Security and other Security Department Directors with incident notifications, changes, observations, and recommendations concerning Security Department operations.
• Understand all department emergency response and unified command protocols
• Assume command during emergency and crisis events in the absence of higher levels of leadership.
• Develop a training, education, and awareness program (including drills / simulations) for site security and incident response, for internal and external stakeholders and partners.
• Provide summary and detailed metrics on security operations readiness and incident reporting.
• Perform gap analysis and control assurance program reviews for critical operations and issue action plans.
• Mentor and lead all staff (direct and indirect reports) responsible for applicable security services.
• Lead efforts for continuous improvement through audits, training exercises, adopting emerging technology, and after-action reviews.
• Ensure event planning and coordination meetings are attached and informed by security requirements.
• Ensure event-specific plans, manpower schedules, and resource deployment maps are created and shared.
• Ensure event-specific access, circulation, and parking plans are created and shared.
• Ensure event-specific budgets for security services are created and shared.
• Analyse incident data and report trends specific to security incidents.
  
  

Education

• Required: Bachelor's degree security or related fields.
• Preferred: Security Institute Chartered Security Professional (CSyP)
• Preferred: ASIS International Certified Protection Professional (CPP)
  
  

Experience

• Required: Minimum 10 years’ leadership experience in hospitality-security for large operation.
• Required: Minimum 5 years’ leadership experience in hospitality-security in the United Arab Emirates.
  
  

Skills / Knowledge

• Strong leadership, effective management and good communication skills.
• Self-starter possessing strong analytical, organizational, and decision-making skills.
• Strong verbal and written communication skills. Must be confident interacting with executive leaders.
• Strong program and project management skills.
• Detailed oriented and ability to deliver quality products on schedule.
• Strong presenter and public speaker.
• High proficiency with Microsoft programs, including Word, Excel, Power Point, and database programs.
• Able to work on shifts and be flexible regarding work schedules according to business demand.