Director, Sales Engineering Acceptance Solutions

Director, Sales Engineering Acceptance Solutions Visa

• Drives cross functional collaboration and engagement through strong communication approaches to execute on the clients sales GTM across the CEMEA region.
• Lead and support the CEMEA Sales Engineering team in the execution of the GTM strategy for supporting, enabling net new and existing client opportunities during the client sales life cycle resulting in net new acquisition of clients and retention and upselling of existing clients.
• Partner with sales leadership on the client side to review and drive sales pipeline activity to ensure support and allocation of sales engineering for client engagements through demos, RFPs, whiteboarding sessions and beyond up to and including C-suite level.
• Accountable to driving and achieving the CEMEA revenue line through net new acquisition and retention/growth of existing clients.
• Responsible for the development, execution and on-going management of the regional technical strategy with alignment to the Global Sales Engineering Delivery and CEMEA Sales Strategy.
• Develop in partnership with the Global Head for Sales Engineering Delivery to develop a scalable operational plan that ensures optimum use of resources, allows for capacity planning and uses optimised processes that bring efficiency, scale and repeatability.
• Partner with the Regional and Global Head of Sales Engineering to drive standardization and consistency in the engagement, attachment across the market.
• Partner with global peers across the function to support and drive the consistent client engagement for merchants & partners globally leading to optimised client experiences.
• Act as an ambassador for the Global Sales Engineering Delivery Vision & Charter through leading by example and challenging the status quo of execution to bring efficient delivery and execution.
• Execute on the Strategic Sales Engineering Consulting strategy to drive deep strategic selling with clients to increase acquisition and retention through technology led value selling.
• Support and lead personal development discussions with direct reports for growth and talent development including succession planning.
• Develop and maintain deep SME knowledge of the Acceptance Solutions platform and its associated VAS services.
• Inject industry best practice into the design and architecture of new and existing strategic client engagements driving best in class experiences for clients.
• Understand complex challenges/problems and use Acceptance solutions & Value Added Services technology to drive solutions leading to new client partnerships and strengthening existing ones.
• Digest client business, functional, and technical requirements and apply Acceptance Solutions & VAS solutions to address needs.
• Engage with internal cross functional teams to relay market feedback and provide input into the design of new solutions.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Desired Candidate Profile

Qualifications

Basic Qualifications

• 10 or more years of work experience with a Bachelor’s Degree or 10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD.

Preferred Qualifications

• 10+ years of technical sales experience within the payment industry.
• Previous experience working with client/merchant space is required.
• Experience of the eCommerce landscape pertaining to payments, risk, payment security and regulatory requirements for domestic, cross border processing.
• Confident speaker with ability to present, interact, and connect with executives and engineers.
• Natural ability to understand and articulate complex concepts in a clear and concise manner.
• Strong personal desire to improve and expand industry-related knowledge.
• Strong knowledge of CyberSource solutions.
• Excellent verbal and communication skills.
• Excellent analytical and problem solving skills.
• Excellent self-investigation, research, and troubleshooting skills.
• Technical background including a BS degree in CS, CIS, or related discipline.
• Experience of developing basic technical applications through scripting and programming languages.
• Familiarity with REST, API and developer IDE applications.
• Experience of managing a team of sales engineers regionally.
• Experience of working with tier 0 & 1 level clients across multiple verticals including travel, retail, digital, gaming, government & financials.
• Experience of technical programming for implementation of web service.