Director, Sales & Account Management

Concentrix; Dubai; On-site; AED 300,000 - 400,000; Full time

Job summary

A leading customer engagement solution provider in Dubai is seeking a Director of Sales & Account Management to drive strategic growth and manage existing clients. The ideal candidate will have over 15 years of experience in sales and client management, with a strong understanding of the outsourcing industry. Responsibilities include increasing account portfolio and developing relationships with key clients. Proficiency in both Arabic and English is required.

Qualifications

• 15+ years of experience, including 5 years in contact center/outsourcing.
• Proficient in Arabic and English.
• Experience in account management, sales, or consulting.

Responsibilities

• Grow the account portfolio by increasing wallet share.
• Partner with customers to understand their business needs.
• Build and maintain long-lasting customer relationships.
• Develop and execute strategic plans to achieve sales targets.
• Build pipelines and close deals.

Skills

Sales leadership

Client relationship management

Negotiation

Presentation skills

Strategic planning

Job description

Job Title:

Director, Sales & Account Management

Job Description

We are hiring for an experienced & skilled leader in Sales / Client Relationship Management domain to drive growth strategy in our client base. The incumbent will be responsible for managing existing strategic clients in south region for UAE marketplace.

You will be responsible for identifying potential business growth opportunities, design & present Concentrix value proposition, improvise P&L position and execute the market strategy of Concentrix for the clients this position will be responsible for.

Key Responsibilities:

• Growing the base account portfolio by increasing CNX wallet share and selling new gen offerings.

• Partnering with customers to understand their business needs and objectives

• Building and maintaining strong, long-lasting customer relationships

• Developing and executing strategic plans to achieve sales targets

• Building pipeline, collecting client requirements, developing BPO solutions and closing deals

• Defining Concentrix’s value proposition, win strategy and competitor differentiators

• Effectively communicating the value proposition through proposals and presentations

• Understanding industry specific landscapes and trends, reporting on the forces that shift tactical budgets and strategic direction of accounts.

Qualification, Experience & Attributes:

• Overall 15+ years of experience of which atl east 5 years in contact center / outsourcing space.

• Complete understanding of commercial models & financial statements.

• At least 2 years of experience in the following domains --- Acct. Mgmt / Sales / Pre-Sales / Consulting.

• Good understanding of market landscape & connects with senior client executives of the clients served in the past.

• Reasonable understanding of the up & coming technologies in the BPO space.

• CRM BPO /outsourcing industry experience.

• Proficient in Arabic and English.

• Strong ability to learn fast and operate effectively in a global organization.

• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.

• Excellent listening, negotiation and presentation skills.

Location:

ARE Dubai - Property# BCB2 515, Dubai CommerCity

Language Requirements:

Time Type:

Full time2027-05-01

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