Director - Rooms - Jumeirah Al Naseem

Jumeirah; United Arab Emirates; On-site; AED 120,000 - 180,000; Full time

Job summary

An established industry player in luxury hospitality is seeking a Director of Rooms to lead and enhance guest experiences at a prestigious resort. This role involves ensuring exceptional service delivery, optimizing operations, and fostering a motivated team. The ideal candidate will have a strong background in Front Office and Housekeeping, with a passion for guest satisfaction. Join a renowned brand that values quality and innovation, and enjoy a rewarding career with attractive benefits including tax-free salary, generous leave, and health care packages. This is an exciting opportunity to make a significant impact in a dynamic and luxurious environment.

Benefits

Tax-free salary

Generous F&B benefits

Reduced hotel rates

Health care package

Life insurance

Children's education assistance

Qualifications

• 2+ years as Director of Rooms or similar in a 5-star resort.
• Strong background in Front Office and Housekeeping operations.

Responsibilities

• Deliver exceptional guest experiences and maintain high service standards.
• Foster a motivated team and drive operational excellence.

Skills

Guest Service Excellence

Leadership

Problem Solving

Communication

Performance Management

Education

Experience in a 5-star resort

International Experience

Tools

Opera

Microsoft Office

Job description

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Madinat Jumeirah, Jumeirah's mega-resort, is home to four ultra-luxurious hotels: Jumeirah Al Naseem, Jumeirah Al Qasr, Jumeirah Mina Al Salam, and Jumeirah Dar Al Masyaf, all nestled within 3km of picturesque waterways connected by traditional abras. The mega resort boasts 2km of pristine beach, the award-winning Talise Spa and state-of-the-art fitness and leisure facilities, as well as exclusive accommodations ranging from penthouses and suites to private summerhouse experiences with unrivalled benefits including a leading conference and banqueting centre. Madinat Jumeirah is also home to over 50 world-class restaurants and bars, as well as a traditional souk featuring Arabian shopping stands, barrows, and stalls with a blend of boutique brands, souvenir gift shops, and luxury fashion and jewellery outlets.

About the Job:

An opportunity has arisen for a Director - Rooms in Jumeirah Al Naseem. The main duties and responsibilities of this role:

• Deliver exceptional guest experiences by ensuring the highest level of service and guest satisfaction - anticipating needs, handling feedback efficiently, and maintaining personalised interactions, especially with VIP guests.
• Foster a motivated and engaged team by maintaining strong communication, conducting performance appraisals, and upholding discipline with fairness and respect.
• Actively contribute to the Executive Committee, attend daily leadership meetings, and collaborate with the Hotel Manager and General Manager to drive operational excellence.
• Continuously seek opportunities to enhance service delivery, implement best practices, and encourage a proactive approach to problem-solving and guest satisfaction.
• Optimise Rooms Division operations by overseeing guest history, effective inventory management, and aligning staffing levels with the manning budget to maintain efficiency.
• Champion Jumeirah's Vision & Brand Values - embody loyalty to Jumeirah, uphold the company's quality policies and guiding principles, and lead the team in delivering the brand's signature hospitality experience.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• Minimum of 2 years of experience as a Director of Rooms or in a similar leadership role within a 5-star resort with at least 200 rooms.
• Strong background in Front Office and Housekeeping operations, with a comprehensive understanding of guest services and room management.
• Excellent knowledge of Opera, proficiency in Microsoft Office, and familiarity with front office systems.
• International experience is essential; experience in the Middle East is desirable.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, children's education assistance and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.