Director People Transformation & Operations Excellence

Delivery Hero; Dubai; On-site; AED 250,000 - 350,000; Full time

Job summary

A leading food delivery company in Dubai is seeking a Transformation and Operational Excellence Director. The role involves optimizing HR service delivery and leading transformational initiatives to enhance efficiency. Candidates should have over 10 years of relevant experience, strong leadership, data analytics abilities, and a solid background in HR technology. This is a full-time position with no remote options.

Qualifications

• 10+ years of experience in HR operations or process improvement.
• Proven experience in transformational initiatives.
• Strong analytical, problem-solving, and decision-making skills.

Responsibilities

• Lead transformation and operational excellence strategy.
• Optimize HR processes for efficiency.
• Drive a culture of continuous improvement.

Skills

Strategic Leadership

Data Analytics

Process Optimization

Team Leadership

Change Management

Education

Bachelor's degree in Human Resources

Master's degree (preferred)

Tools

HRIS

Lean Six Sigma

Agile methodologies

Job description

We are seeking a dynamic and results-oriented Transformation and Operational Excellence Director to lead and drive significant improvements within our People and Culture function with a strong emphasis on HRIS and Data Analytics. In this critical role you will be responsible for developing and executing strategies to optimize HR service delivery enhance efficiency and drive a data-driven culture of continuous improvement. You will partner with People and Culture leadership and cross-functional teams to identify opportunities implement best practices and leverage technology to transform our People Operations.

• Strategic Leadership: Develop and execute a comprehensive transformation and operational excellence strategy for People Operations and Solutions aligned with the overall People and Culture and business objectives.

• Process Optimization: Lead the identification analysis and redesign of People processes to streamline workflows eliminate redundancies and improve efficiency and effectiveness.

• Operational Excellence: Drive a culture of continuous improvement within People & Culture implementing methodologies such as Lean Agile or other best practices to enhance service delivery quality and customer satisfaction.

• Technology Enablement: Evaluate recommend and implement technology solutions to automate processes improve data management and enhance the employee experience.

• Data Analytics: Ensure to design and deliver comprehensive People data analytics solutions to provide actionable insights support decision-making and drive People effectiveness.

• Performance Management: Establish and monitor key performance indicators (KPIs) and service level agreements (SLAs) to measure performance identify areas for improvement and track progress against goals.

• Change Management: Lead change management initiatives to ensure successful adoption of new processes technologies and organizational changes..

• Stakeholder Management: Collaborate with People partners CEOs functional leaders and other stakeholders to understand their needs communicate progress and ensure alignment on transformation initiatives.

• Team Leadership: Build lead and develop a high-performing team of operational excellence professionals fostering a culture of collaboration innovation and accountability.

• Project Management: Oversee and manage multiple complex projects related to People Operations / Solutions transformation ensuring on-time on-budget delivery of results.

• Compliance and Risk Management: Ensure People Solutions and operations comply with relevant laws regulations and company policies and identify and mitigate potential risks.

Qualifications :

• Bachelors degree in Human Resources Business Administration or a related field; Masters degree preferred.

• Minimum of 10 years of progressive experience in HR operations shared services or process improvement with a focus on transformation and operational excellence.

• Proven track record of successfully leading and implementing large/mid-scale transformation initiatives in an HR Shared Services environment.

• Deep understanding of HR processes best practices HR Data & Analytics and service delivery models.

• Strong knowledge of HR technology solutions (e.g. HRIS knowledge/case management systems workflow automation tools).

• Experience with process improvement methodologies (e.g. Lean Six Sigma Agile) and project management frameworks.

• Excellent analytical problem-solving and decision-making skills.

• Strong leadership communication and interpersonal skills with the ability to influence and collaborate effectively at all levels of the organization.

• Ability to manage multiple priorities work in a fast-paced environment and drive results.

• Demonstrated ability to build and develop high-performing teams.

Preferred Qualifications:

• Experience with Specific HR Technology e.g. Workday SAP SuccessFactors Oracle ServiceNow.

• Certification in Project and/or Change Management Lean and Agile methodologies.

• Experience in a global organization

• Experience in Middle East countries employment practices and regulations

Remote Work :

No

Employment Type :

Full-time