Director of VIP Services - Food and Beverage

Wynn Al Marjan Island; United Arab Emirates; On-site; AED 200,000 - 300,000; Full time

Job summary

A prestigious luxury venue in the UAE seeks a Director of VIP Services in Food and Beverage to oversee and enhance the VIP guest experience. The role requires strong leadership in a fast-paced environment with a focus on exceptional, personalized service for high-profile clients. Ideal candidates should have extensive experience in luxury hospitality and a passion for delivering excellence.

Qualifications

• 8-10 years of experience in luxury hospitality or guest relations, with 5 years in leadership roles.
• Proven track record managing high-profile clientele with exceptional service.
• Experience in luxury resorts or high-end venues is a plus.

Responsibilities

• Oversee the VIP guest journey from pre-arrival to post-departure.
• Develop and implement VIP service standards and training programs.
• Lead and mentor the VIP Services team, ensuring service quality.

Skills

Luxury service standards

Leadership

Interpersonal skills

Communication

Conflict-resolution

Emotional intelligence

Cultural sensitivity

Education

Bachelor's degree in Hospitality Management

Master's preferred

Tools

CRM systems

Guest management tools

Service analytics

Job description

Director of VIP Services - Food and Beverage

The Director of VIP Services is responsible for leading and managing all aspects of the VIP guest experience across the organization s luxury and high-profile venues. This role ensures that VIP clients receive exceptional, personalized service that reflects the brand s prestige and commitment to excellence. The ideal candidate will bring a deep understanding of luxury hospitality, strong leadership skills, and a passion for delivering world-class service.

• Oversee the end-to-end VIP guest journey, ensuring seamless, high-touch service from pre-arrival to post-departure.
• Develop and implement VIP service standards, protocols, and training programs to ensure consistency and excellence.
• Lead and mentor the VIP Services team, including hosts, concierges, and guest relations managers.
• Collaborate with marketing, events, and operations teams to curate exclusive experiences for VIP clients.
• Build and maintain strong relationships with high-net-worth individuals, celebrities, and key partners.
• Monitor guest feedback and service metrics to continuously improve the VIP experience.
• Manage budgets, staffing, and resources to ensure operational efficiency and service quality.
• Ensure compliance with privacy, security, and brand standards in all VIP interactions.

Education:

Bachelor s degree in Hospitality Management, Business Administration, or a related field (Master s preferred).

Experience:

• 8 10 years of experience in luxury hospitality, guest relations, or VIP services, with at least 5 years in a leadership role.
• Proven track record of managing high-profile clientele and delivering exceptional service in a fast-paced environment.
• Experience in luxury resorts, private clubs, or high-end entertainment venues is highly desirable.

Skills / Knowledge:

• Deep understanding of luxury service standards and VIP guest expectations.
• Strong leadership and team development capabilities.
• Excellent interpersonal, communication, and conflict-resolution skills.
• High emotional intelligence and discretion when dealing with sensitive or high-profile matters.
• Proficiency in CRM systems, guest management tools, and service analytics.
• Multilingual abilities and cultural sensitivity are a plus.
• Flexibility to work evenings, weekends, and holidays as needed.

Company Industry

• Hotels
• Hospitality

Department / Functional Area

• Chefs
• F&B
• Front Desk

Keywords

• Director Of VIP Services - Food And Beverage

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