Director of SOPs, Training & Outlet Excellence

Joud Coffee; Abu Dhabi; On-site; AED 180,000 - 240,000; Full time

Job summary

A leading coffee retailer in Abu Dhabi is hiring a Head of Restaurant Excellence & Standards to build and implement a comprehensive operational system across all outlets. The role demands extensive experience in multi-site F&B operations and proven success in developing SOPs, training programs, and audits to ensure consistent quality and performance. Candidates should demonstrate effective field leadership and the ability to deliver measurable improvements rapidly. A strong execution discipline is needed for this hands-on delivery role.

Qualifications

• Experience in hospitality groups or café chains is essential.
• Must have implemented and scaled learning and execution systems.
• Ability to coach and enforce standards effectively.

Responsibilities

• Build a complete SOP framework for operations.
• Implement daily routines and ensure compliance.
• Design and run audit programs for quality assurance.

Skills

Multi-site F&B experience

Delivery of SOPs and training

Field leadership

Strong execution discipline

Job description

A leading coffee retailer in Abu Dhabi is hiring a Head of Restaurant Excellence & Standards to build and implement a comprehensive operational system across all outlets. The role demands extensive experience in multi-site F&B operations and proven success in developing SOPs, training programs, and audits to ensure consistent quality and performance. Candidates should demonstrate effective field leadership and the ability to deliver measurable improvements rapidly. A strong execution discipline is needed for this hands-on delivery role.