Director of Operations at InterContinental Fujairah Resort

InterContinental Hotels Group; Dhadna; On-site; USD 70,000 - 90,000; Full time

Job summary

A leading luxury hotel brand seeks a Director of Operations at their Fujairah property. This leadership role focuses on maximizing hotel performance, guest satisfaction, and financial results while fostering a high-performance culture among staff. The position requires strong experience in hospitality operations and a commitment to delivering excellence.

Benefits

Competitive pay and benefits

Dynamic work environment

Opportunities for career growth

Qualifications

• Minimum of three years in senior operations or general management in hospitality.
• Proven background in Food & Beverage operations.
• Strong business and financial acumen.

Responsibilities

• Drive financial performance and profitability through efficient operations.
• Ensure outstanding guest service delivery.
• Provide strategic direction and operational leadership across hotel departments.

Skills

Leadership

Financial Acumen

Guest Service

Operational Excellence

Food & Beverage Knowledge

Interpersonal Skills

Decision-Making

Education

Bachelor’s degree in Hotel Administration or Business Administration

Job description

Director of Operations at InterContinental Fujairah Resort

Hotel Brand: InterContinental
Location: United Arab Emirates, Fujairah

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

The InterContinental Fujairah Resort is situated on the shoreline of the exquisite Al Aqah Beach, beneath the spectacular backdrop of the Hajjar Mountains. An exceptional destination where Arabian hospitality meets luxury. With 190 rooms, indoor & outdoor event space, restaurants & bar. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star resort presence.

What's your passion? Whether you're into knitting, kite flying or karaoke, at IHG we're interested in YOU! We love people who apply the same amount of care and passion to their jobs as they do their hobbies - people who help us create great brands guests love. And we're looking for more people like this to join our dynamic & committed team at the InterContinental Fujairah Resort.

As the Director of Operations, you will play a key leadership role in driving overall hotel performance. This includes maximizing financial returns, developing and leading high-performing teams, delivering exceptional guest experiences, ensuring adherence to brand standards, and strengthening the hotel’s presence in the local community. You will also serve as acting General Manager in their absence.

Some of your main role responsibilities are:

• Provide strategic direction and day-to-day operational leadership across all hotel departments.
• Drive financial performance and profitability through efficient operations and effective cost control.
• Foster a high-performance culture by coaching and developing department leaders and staff.
• Ensure outstanding guest service delivery, consistently meeting or exceeding brand and guest expectations.
• Lead implementation of brand initiatives and operational standards.
• Oversee food and beverage operations with a focus on quality, innovation, and revenue generation.
• Maintain high standards of safety, security, and compliance.
• Engage with the local community and represent the hotel in external partnerships and events

Ideally, you'll have some or all of the following competencies and experience we're looking for:

• Bachelor’s degree or higher in Hotel Administration, Business Administration, or related field (or equivalent combination of education and experience).
• Minimum of three years in a senior operations or general management role in the hospitality industry.
• Proven strong background in Food & Beverage operations.
• Comprehensive knowledge of total hotel operations, including rooms, housekeeping, F&B, and engineering.
• Demonstrated success in leading cross-functional teams and driving operational excellence.
• Ability to communicate fluently in the local language; additional languages are a plus.
• Flexible and adaptable leadership style with strong decision-making and interpersonal skills.
• Results-driven leader with a hands-on approach.
• Strong business and financial acumen.
• Passionate about guest experience and team development.
• Able to thrive in a fast-paced, dynamic environment.

In return, we offer competitive pay and benefits, and a chance to work with a great team of talented people. Most importantly, we'll give you the Room to Belong.

So what's your passion? Please get in touch if this position matches your skills and interests and tell us how you could bring your individual competenciesby clicking "Apply Online".

We are an equal opportunity employer.

Who we are

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.