Director of Operations

Hilton Worldwide, Inc.; Ras Al Khaimah; On-site; USD 80,000 - 120,000; Full time

Job summary

An established industry player in hospitality is looking for a dynamic Director of Operations to lead their team at a luxurious resort. This role involves overseeing various departments, ensuring exceptional guest experiences, and maintaining high operational standards. With a commitment to excellence, the ideal candidate will have extensive hospitality management experience, strong leadership skills, and a strategic mindset. This is a fantastic opportunity to be part of a globally recognized brand that values innovation and team development. Join a company that prioritizes creating memorable experiences for both guests and team members.

Benefits

Competitive Salary

Travel Perks

Staff Meals

Accommodation

Transportation

Work Permits

Qualifications

• 10+ years of hospitality management experience, preferably in international hotel chains.
• Strong leadership and people management skills with a guest-centric approach.

Responsibilities

• Oversee all operational areas and ensure compliance with standards.
• Lead financial management including budgeting and cost control.

Skills

Leadership

Communication

Guest-Centric Service

Relationship Management

Problem-Solving

Budget Planning

Hospitality Management

IT Literacy

Education

Degree from a recognized university

Tools

F&B Systems

MS Office

Social Media

Job description

Job Description - Director of Operations (HOT0BKSX)

Job Number:

HOT0BKSX

Work Locations

DoubleTree by Hilton Resort & Spa Marjan Island, Marjan Island Blvd., Ras Al Khaimah 1468

DoubleTree by Hilton Resort & Spa Marjan Island is seeking a Director of Operations to lead the team. The property features 723 rooms, 14 food and beverage outlets, 7 pools, and a private beach, offering elevated comfort and diverse culinary experiences. The Director of Operations will oversee Guest Activities, Front Office, Food & Beverage, Kitchen & Culinary, Stewarding, Recreation, Security, Entertainment, and Engineering.

Why Work for Hilton?

Hilton is a leading global hospitality company with over 8,400 properties worldwide, more than 1 million rooms, and 18 brands, including Hilton Hotels & Resorts. With more than 200 million members in Hilton Honors, we are recognized as a Great Place to Work across all countries of operation.

What will I be doing?

As Director of Operations, your responsibilities include:

1. Monitoring staff performance and conducting evaluations to identify areas for improvement.
2. Ensuring all operational areas meet or exceed standards and compliance requirements.
3. Managing daily quality processes, guest satisfaction metrics, and service recovery efforts.
4. Leading financial management, including budgeting and cost control.
5. Fostering effective communication and team development across departments.

Supporting Functions

• Participating in the hotel CARE Committee and overseeing guest, team, and community projects.
• Providing coaching on profitability and staffing to managers.
• Organizing promotional activities aligned with hotel branding.

Organizational Relationships

• Reporting directly to the General Manager, with all department Heads of Department (HODs) reporting to this role.
• Assessing performance, providing feedback, and fostering a culture of excellence and inclusivity.
• Leading team-building and staff recognition initiatives.

What are we looking for?

We seek candidates who demonstrate:

• Exceptional leadership and people management skills, with experience leading large teams.
• Strong communication skills in English, both verbal and written.
• Guest-centric approach with high standards of service quality.
• Relationship management skills with internal and external stakeholders.
• Creativity, strategic thinking, and problem-solving abilities.
• Fluency in English and proficiency in social media, F&B systems, and MS Office.
• Practical IT literacy and hotel management knowledge.
• Experience in budget planning, forecasting, and financial analysis.
• Minimum 10 years of hospitality management experience, preferably in international hotel chains, with prior executive-level involvement. UAE experience is a plus.

Education and Qualifications

• Degree from a recognized university or college.
• Proven track record in hospitality management at an executive level.

Benefits

Includes competitive salary, travel perks through the Go Hilton Team Member Travel Program, staff meals, accommodation, transportation, and work permits.

What is it like to work for Hilton?

Hilton offers a rich legacy of hospitality excellence, innovation, and a commitment to creating memorable experiences for guests and team members alike, guided by our vision to "fill the earth with the light and warmth of hospitality."