Director Of Operations

Fairmont Hotels & Resorts; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A luxury hotel in Dubai is looking for a Director of Operations to oversee hotel operations and ensure a high level of guest service. Responsibilities include leading department heads, managing budgets, and maintaining productivity levels. The ideal candidate has extensive operational management experience and a background in hospitality.

Qualifications

• Extensive operations management experience in Rooms, Food & Beverage, and Spa operations.
• Knowledge of budget planning and execution.
• Proven ability to coordinate multiple departments.

Responsibilities

• Ensure smooth operation and coordination of the hotel.
• Provide leadership that engages and motivates the team.
• Ensure compliance with the hotel’s Annual Budget and Strategic Plan.
• Handle guest concerns and follow up effectively.
• Act as General Manager in their absence.

Skills

Operational management

Guest relations

Leadership

Coaching

Budget planning

Education

Post-secondary diploma/degree in hospitality

Job description

Company Description

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Job Description

Novotel Bur Dubai is looking for a Director of Operations,

What You Will Be Doing:

• Ensure the smooth operation and coordination of the hotel through respective Department Heads (Front Office, Housekeeping, Spa & Health Club, Food & Beverage, and Culinary)
• Provide leadership that engages and motivates our team of guest-oriented Heartists
• Ensure a high level of passion for guest service among Heartists to achieve the #1 Guest Service spot in North & Central America
• Direct operational needs to ensure compliance with the hotel’s Annual Budget and 5-Year Strategic Plan
• Provide coaching, leadership development, and goal setting with hotel department heads
• Assist in the preparation of the annual Operations Budget/Plan and achieve profit objectives
• Ensure monthly financial outlooks for Rooms, Food & Beverage, and Spa are accurately achieved
• Lead yield management for Rooms, Food & Beverage, and Spa
• Contribute to redevelopment and capital projects from an operations perspective
• Implement and uphold all Fairmont Standards
• Handle guest concerns and ensure effective follow-up
• Assist in Labor Management and maintaining productivity levels
• Respond to guest comments, complaints, and requests
• Approve contracts related to services (cleaning, maintenance, repair, telephones, etc.) with the Director of Finance
• Promote a culture of Health and Safety and accident prevention
• Lead hotel committees as a culture champion
• Oversee services to The Residences (condo board association)
• Participate as a key member of the Hotel Executive Committee and Leadership Team
• Lead change management initiatives for Rooms and Food & Beverage
• Act as General Manager in their absence

Your Skills and Qualifications:

• Extensive operations management experience in Rooms, Food & Beverage, and Spa operations
• Knowledge of budget planning and execution
• Post-secondary diploma/degree in hospitality is an asset
• Proven ability to coordinate multiple departments to achieve targeted VOG, GOP, EES, and Safety results
• Exceptional interpersonal and guest relations skills
• Strong leadership and motivational skills with coaching ability
• Ability to motivate leaders to innovate and focus on guest satisfaction and profitability
• Flexibility to work evenings, weekends, holidays, and various schedules