Director Of Operations

FAIRMONT; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading hotel group in Dubai is looking for a Director of Operations to oversee hotel operations. Responsibilities include leading various departments, managing the annual budget, and ensuring high guest service standards. The ideal candidate will have extensive experience in hospitality management and leadership skills to motivate the team. This position demands commitment to achieving excellence in all operations.

Qualifications

• Extensive experience in Rooms, Food & Beverage management and Spa operations.
• Ability to coordinate multiple departments for targeted results.
• Comfortable working evenings, weekends, and holidays.

Responsibilities

• Ensure smooth operations through respective Department Heads.
• Provide leadership that engages and motivates the team.
• Direct operational needs to comply with the Annual Budget and 5 Year Strategic Plan.

Skills

Operations management

Budget planning & execution

Guest relations skills

Motivational skills

Education

Post-secondary diploma/degree in hospitality

Job description

Company Description

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
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Job Description

Novotel Bur Dubai is Looking for Director Of Operations,

What You Will Be Doing:

1. Ensure the smooth operation and coordination of the hotel through respective Department Heads (Front Office, Housekeeping, Spa & Health Club, Food & Beverage, and Culinary)
2. Provide leadership that engages and motivates our team of exceptionally guest-oriented Heartists
3. Ensure a level of passion for guest service in our Heartists that achieves the #1 Guest Service spot in the North & Central America.
4. Direct operational needs to ensure compliance with the hotel’s Annual Budget and 5 Year Strategic Plan
5. Provide coaching; leadership development; and goal setting with hotel department heads
6. Assist in the preparation of the annual Operations Budget/Plan and achieve the profit objectives therein
7. Ensure that monthly financial outlooks for Rooms, Food & Beverage and Spa are accurately achieved
8. Play a lead role in yield management for Rooms, Food & Beverage and Spa
9. Be a key player in redevelopment and capital projects from an operations viewpoint
10. Ensure the implementation and delivery of all Fairmont Standards
11. Handle all guest concerns and ensure effective follow-up thereof
12. Assist in Labor Management and the maintenance of productivity levels
13. Follow up on all guest comments, responding to any guest complaints or requests
14. Approve with the Director of Finance, all contracts (i.e., cleaning, maintenance & repair, telephones, etc.)
15. Provide active leadership role in the culture of Health and Safety and accident prevention
16. Act as hotel champion and culture leader in hotel committees
17. Oversee services rendered to The Residences (condo board association).
18. Function as key member of the Hotel Executive Committee and Leadership Team, providing support and assistance to the Senior Managers and Executive Team
19. Play a key role and lead change management for Rooms and Food & Beverage initiatives
20. Assume the responsibilities of the General Manager in his/her absence

Your Skills and Qualifications:

1. Operations management with extensive experience in Rooms, Food & Beverage management and Spa operations experience
2. Clear knowledge of budget planning & execution
3. Post-secondary diploma/degree in hospitality an asset
4. Proven record to coordinate multiple departments to make gains towards targeted VOG, GOP, EES and Health & Safety results
5. Exceptional interpersonal and guest relations skills
6. Proven team-leader with outstanding motivational skills and coaching ability
7. Ability to motivate developing leaders to act as entrepreneurs while implementing innovative, profit-driven, guest satisfaction-oriented solutions
8. Comfortable working evenings, weekends, holidays, and various schedules