Director Of Operations

21c Museum Hotels; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A prominent hotel chain in Dubai is seeking a Director of Operations to lead hotel management and ensure seamless operations across departments. The ideal candidate will have extensive operations management experience in hospitality, exceptional leadership skills, and a proven track record in achieving budgetary and guest satisfaction goals. This role offers an opportunity to drive service excellence and team motivation.

Qualifications

• Extensive experience in operations management, including Rooms, Food & Beverage, and Spa operations.
• Strong knowledge of budget planning and execution.
• Exceptional interpersonal and guest relations skills.

Responsibilities

• Ensure the smooth operation and coordination of the hotel.
• Provide leadership that engages and motivates the team.
• Direct operational needs to ensure compliance with the hotel's Annual Budget.

Skills

Operations management

Guest relations

Leadership

Budget planning

Education

Post-secondary diploma/degree in hospitality

Job description

Company Description

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Job Description

Novotel Bur Dubai is looking for a Director of Operations.

What You Will Be Doing:

• Ensure the smooth operation and coordination of the hotel through respective Department Heads (Front Office, Housekeeping, Spa & Health Club, Food & Beverage, and Culinary).
• Provide leadership that engages and motivates our team of guest-oriented Heartists.
• Ensure a high level of passion for guest service to achieve the #1 Guest Service spot in the North & Central America.
• Direct operational needs to ensure compliance with the hotel’s Annual Budget and 5-Year Strategic Plan.
• Provide coaching, leadership development, and goal setting with hotel department heads.
• Assist in preparing the annual Operations Budget/Plan and achieving profit objectives.
• Ensure accurate achievement of monthly financial outlooks for Rooms, Food & Beverage, and Spa.
• Lead yield management for Rooms, Food & Beverage, and Spa.
• Play a key role in redevelopment and capital projects from an operations perspective.
• Ensure implementation and delivery of all Fairmont Standards.
• Handle guest concerns and ensure effective follow-up.
• Assist in Labor Management and maintaining productivity levels.
• Follow up on guest comments, responding to complaints or requests.
• Approve contracts (e.g., cleaning, maintenance, repair, telephones) with the Director of Finance.
• Lead the culture of Health and Safety and accident prevention.
• Act as hotel champion and culture leader in hotel committees.
• Oversee services to The Residences (condo board association).
• Participate as a key member of the Hotel Executive Committee and Leadership Team, supporting Senior Managers and the Executive Team.
• Lead change management initiatives for Rooms and Food & Beverage.
• Assume General Manager responsibilities in their absence.

Your Skills and Qualifications:

• Extensive experience in operations management, including Rooms, Food & Beverage, and Spa operations.
• Strong knowledge of budget planning and execution.
• Post-secondary diploma/degree in hospitality is an asset.
• Proven ability to coordinate multiple departments to achieve targeted VOG, GOP, EES, and Health & Safety results.
• Exceptional interpersonal and guest relations skills.
• Strong leadership skills with the ability to motivate and coach teams.
• Ability to inspire developing leaders to act as entrepreneurs and implement innovative, profit-driven, guest satisfaction solutions.
• Flexibility to work evenings, weekends, holidays, and various schedules.