Director of Operations

LESTARS MANAGEMENT CONSULTANCY; Dubai; On-site; AED 300,000 - 400,000; Full time

Job summary

A leading management consultancy firm in Dubai seeks an experienced Chief Operating Officer to develop and execute strategic plans for a gaming platform. Responsibilities include optimizing resource allocation, ensuring compliance with gambling laws, enhancing user experience, and managing cross-functional teams. Ideal candidates will have a strong background in operational leadership within the gaming industry and proven skills in data analysis and strategic execution.

Qualifications

• Proven experience in a managerial role, preferably in the gaming or tech industry.
• Strong understanding of compliance and risk management in gaming operations.
• Ability to analyze market data and translate insights into actionable strategies.

Responsibilities

• Develop and execute the strategic plan for the gaming platform.
• Formulate and adjust operational strategies based on market trends and competitor dynamics.
• Ensure compliance with laws and regulations in different countries.

Skills

Strategic Planning

Data Analysis

Resource Management

Customer Experience Improvement

Leadership

Education

Bachelor’s degree in Business Administration or related field

Job description

Overview

Position Core Responsibilities: The core responsibility of the Chief Operating Officer is to develop and execute the strategic plan for the gaming platform, optimize resource allocation, ensure compliant operations, while enhancing user experience and growth, and driving the platform's continued profitability and market competitiveness.

Responsibilities

• Strategic Planning and Execution: formulate long- and short-term strategic goals for gaming platforms or products to ensure that the company7s business direction is consistent with market demand. Focus on market trends, regulatory changes and competitor dynamics to adjust operational strategies.
• Demand Management: determine the needs of the target market, including player behavior analysis, game types, betting preferences and so on. Adjust game content, odds settings, promotions, etc. to maximize user experience and profits.
• Resource Optimization and Allocation: reasonable allocation of resources such as team, technology and capital in the operation process to ensure maximum efficiency and minimize waste. Manage and optimize the technical infrastructure of the platform to ensure that the system is stable, safe and can withstand heavy traffic.
• Customer Experience and User Growth: understand players7 needs and feedback through data analysis, improve user experience, increase player stickiness and retention rate. Develops marketing activities to attract new users and keep existing users active, increasing betting volume and platform traffic.
• Compliance and Risk Management: compliance is particularly important in the gaming industry. The Chief Operating Officer needs to ensure that the platform complies with the laws and regulations of each country, especially the strict regulations on gambling. Establishes a risk warning mechanism to monitor unusual activities and capital flows to ensure the company7s legal operation.
• Data Analysis and Reporting: conducts regular market data analysis to assess operational effectiveness and adjust strategies. Predict future trends through data insights and adjust operation strategies in time.
• Team Building and Leadership: recruit and manage cross-functional teams including technical support, product managers, marketing, and customer service. Train and motivate team members to improve efficiency and team cohesion.