Director of Operations

Rotana Hotels; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player is looking for a dynamic Director of Operations to lead hotel operations and ensure exceptional guest experiences. In this pivotal role, you will oversee all aspects of hotel management, from Front Office to F&B, while implementing strategic plans to enhance profitability and guest satisfaction. Your leadership will foster a collaborative environment, ensuring that all departments work cohesively towards common goals. If you have a passion for hospitality and a commitment to excellence, this is the opportunity for you to make a significant impact in a thriving hotel environment.

Qualifications

• Proven experience in hotel operations management.
• Strong understanding of hospitality industry trends.

Responsibilities

• Oversee hotel operations focusing on various departments.
• Develop and implement strategic plans for guest satisfaction.

Skills

Exceptional Communication Skills

Leadership

Strategic Planning

Customer Service

Quality Assurance

Education

Bachelor's Degree in Hospitality Management

Master's Degree in Business Administration

Job description

We are currently seeking enthusiastic and committed individuals with exceptional communication skills who pride themselves on delivering extraordinary service and providing creative solutions.

Position: Director of Operations

As a Director of Operations, you will assist the General Manager in assessing, evaluating, and meeting the short- and long-term needs of the hotel to ensure its success, within the framework of Rotana Policies and Procedures. Key responsibilities include:

1. Overseeing the entire hotel operations, focusing on Front Office, Security, Housekeeping, Laundry, and F&B.
2. Representing hotel management in interactions with guests and external parties, including clients, company representatives, government officials, industry partners, suppliers, competitors, and the local community.
3. Assisting in developing and implementing strategic plans for Rooms, Marketing, Budget, and Goals to ensure guest satisfaction, sales potential, and profitability.
4. Monitoring Quality Assurance programs related to Guest Satisfaction and Online Reputation Management.
5. Resolving customer complaints appropriately.
6. Training and developing colleagues in the Rooms Division and F&B.
7. Managing hotel personnel through supervision of Department Heads.
8. Monitoring industry trends and practices to maintain a competitive edge.
9. Conducting weekly inspections and ensuring the physical facilities are maintained in optimal condition, including preventive maintenance and FF&E management.
10. Ensuring emergency procedures are practiced and enforced for guest and staff safety.
11. Monitoring compliance with applicable laws, including Health & Safety regulations.
12. Establishing effective internal communication and meeting structures to promote teamwork and productivity.
13. Supporting other departments to enhance overall hotel operations.
14. Maintaining positive employer-employee relationships through open communication.
15. Monitoring purchasing practices for compliance with policies.
16. Ensuring adherence to environmental, health, and safety policies.
17. Participating in hotel sales efforts and market engagement.
18. Implementing environmentally friendly practices in accordance with policies and regulations.